Mystery Shopper

Company Description

Onion Insights is a Global Customer Experience Measurement company headquartered in Mumbai, India, established in 2009. We specialize in consulting on and creating, measuring, and delivering exceptional customer experiences, transforming both customers and employees into loyal brand advocates. With expertise in advertising, marketing, research, mystery shopping, and customer satisfaction, Onion Insights powers global brands towards achieving customer excellence. We are recognized members of Mystery Shopping Professionals Association's Asia Pacific, Europe and Africa, and Americas chapters.

Role Description

This is a full-time on-site role for a Mystery Shopper located in India. A Mystery Shopper at Onion Insights will be responsible for visiting retail locations, dining establishments, and service providers to evaluate the quality of service and overall customer experience. Daily tasks will include interacting with staff, making detailed observations, and reporting findings through structured feedback forms and written reports. The role requires following guidelines provided for each assignment and meeting deadlines.

Qualifications

• Strong observational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and reliably meet deadlines
• Basic understanding of customer service and retail environments
• Good analytical and critical thinking skills
• Prior experience in mystery shopping or similar roles is a plus
• High school diploma or equivalent
• Flexibility to travel to various locations within India