Museum of Art and Photography (MAP)

Summary: You will be part of the core Retail team at the Museum of Art & Photography (MAP), bringing consumers closer to Art through unique products across multiple categories, all inspired from the collection at MAP. In this role, you will take complete ownership over top-line revenue in the Online channel, which you will drive through both acquisitions and repeat. You will operate the levers of digital and performance marketing, CRM, Storefront, website experience and visual merchandising on D2C as well as Marketplaces. Your creativity, analytical skills, strategic thinking, and ability to execute strategies and experiment effectively will set you up for success in this role. Key Responsibilities ● Customer Acquisition: : ○ Develop and implement data-driven strategies to drive customer acquisition across multiple channels (e.g., social media, search, email, partnerships). ○ Manage paid advertising campaigns on platforms like Google, Facebook, and Instagram to drive traffic and conversions & Optimize campaigns to meet customer acquisition cost (CAC) and lifetime value (LTV) targets. ○ Continuously test, analyse, and optimise ad creatives, copy, and targeting for maximum ROI. ● Retention and CRM: ○ Build and execute strategies to improve customer retention and repeat purchase rates using tools like email marketing, SMS, and loyalty programs. ○ Leverage CRM tools to segment and personalise communication with customers. ● Sales Planning & Analytics: ○ Create and own the monthly sales plan, with deep insights into the levers that drive revenue, working cross-functionally to execute that plan and track growth performance. ○ Monitor and analyse key performance metrics, including website traffic, conversion rates, CAC, LTV, and ROI. ○ Plan and manage the growth marketing budget, ensuring efficient allocation to achieve business objectives. ● Website & Store Optimisation: ○ Manage the home page and category pages on the website to run campaigns and boost sales. Use free shipping, and campaign levers to drive conversions. ○ Work with the design and development teams to enhance the user experience (UX) and improve website conversion rates through A/B testing and user feedback. ○ Implement SEO best practices to boost organic traffic. ● Social Media, Brand Collaboration and Partnerships: ○ Manage social media pages along with the content team. ○ Identify and collaborate with relevant influencers, affiliate partners, and other D2C brands to expand the brand’s reach. ○ Negotiate and manage partnerships to drive incremental growth. ○ Research and identify opportunities for entering new markets, channels, or product categories. ● Marketplaces Growth & Scale: ○ Identify and onboard onto relevant marketplaces. ○ Manage inventory, experience and sales on each channel - optimising for channel level nuances. ○ Plan and execute growth strategies - Run campaigns using marketing and pricing as levers among others. Qualifications: We’re looking for people who on paper, have: ● A Bachelor’s degree. ● 5+ years of experience in a related field. But more importantly, on culture: ● Who have a high bar on the quality of their work. ● Who think consumer-first on everything. ● Who can make a logical argument, are structured and use data effective. ● Who are self-starters, ambitious and driven, who will do what it takes to get the task done. ● Who bring energy, enthusiasm, respect and empathy to the workplace. About the Museum of Art & Photography (MAP) The Museum of Art & Photography (MAP) is one of India’s first major museums of South Asian visual culture. The museum is housed in a state-of-the-art, 44,000 square foot building, on a landmark site at the heart of Bengaluru’s museum district. MAP's five-story building on Kasturba Road includes multiple galleries where the collection is displayed, an auditorium, an art and research library, an education centre, a specialised research and conservation facility, as well as a café. MAP’s mission is to take art and culture to the heart of the community, making it accessible to diverse audiences, and to create a museum-going culture that encourages people to experience art and heritage in new ways. The museum is a space for ideas and conversations that are initiated through its collection, enabling the museum to engage with audiences in multiple ways. MAP seeks to inspire people to interact with art in ways that encourage humanity, empathy and a deeper understanding of the world we live in. With a focus on accessibility for people with disabilities, and technological tools to make the museum relevant and exciting, MAP ensures a holistic experience for visitors of all ages. Having launched online in December 2020, at the height of the pandemic, as India’s only digital-first museum, MAP has been bringing its collection to life through multiple pathways, from online exhibitions to a range of articles and essays, collaborations with museums around the world, engaging talks by leading industry figures, and educational resources for kids and adults. Equality & Diversity MAP is an equal opportunities employer. We oppose all forms of discrimination and believe that all people, regardless of their identity or membership of any group deserve to be treated equally, consistently and fairly. We welcome creativity, excellence and different perspectives that individuals of all backgrounds and abilities bring to our work.

Key Responsibilities: Sourcing & Vendor Management: ● Identify and source high-quality home and lifestyle products that align with brand aesthetics - work with vendors to do new product development to integrate MAP’s design IP. ● Develop and maintain relationships with vendors, negotiating favorable terms and pricing agreements while engaging in deep product engineering. ● Conduct regular supplier evaluations to ensure consistency in quality, delivery timelines, and pricing. ● Research and onboard new suppliers to diversify product offerings and mitigate supply chain risks. Inventory Planning & Management: ● Develop and implement procurement plans based on sales forecasts, market trends, and seasonal demand. ● Monitor stock levels and coordinate timely replenishment to prevent stockouts and overstock situations. ● Collaborate with sales and marketing teams to plan product launches and promotional campaigns effectively. ● Analyse sales data to identify top-performing products and adjust purchasing strategies accordingly. Cost Control & Budget Management: ● Monitor procurement expenses, ensuring adherence to budgetary guidelines across COGS, sampling, freight, packaging. ● Identify cost-saving opportunities through strategic negotiations, bulk purchasing, and supplier consolidation. ● Implement cost-control measures to maximize profitability without compromising product quality. Product Quality Assurance: ● Establish and maintain quality control standards for all merchandise categories. ● Coordinate quality inspections for incoming shipments to verify compliance with product specifications. ● Address quality concerns with suppliers and implement corrective actions as needed. ● Manage packaging and onboarding of new products and implement processes to get new products on the shelf in record time. Data Analysis & Reporting: ● Monitor key procurement metrics, including cost per unit, order accuracy, and supplier performance. ● Prepare regular reports for senior management, outlining procurement KPIs and areas for improvement. ● Utilize data-driven insights to refine procurement strategies and optimize product selection. Qualifications: We’re looking for people who on paper, have: ● A Bachelor’s degree ● 3+ years of experience in a related field

Position Summary The Inclusion Coordinator plays a key role in advancing the Museum of Art & Photography’s (MAP) commitment to accessibility and inclusion. This position ensures the thoughtful integration of Indian Sign Language (ISL) across exhibitions, programs, public engagement, and internal communication. The role is instrumental in strengthening ISL representation at MAP and contributing to a broader culture of inclusion within the museum and across India’s cultural sector. Key Responsibilities ● Overall: Work with the Inclusion team with Community Development and execution of workshops and walkthroughs. Coordinate with other departments to design relevant outreach programs to specific communities Assist in developing MAP’s Inclusive and Accessible Research Framework. ● ISL Specific: Strategic Input: Provide insights and lived experience to shape MAP’s Inclusion goals, particularly from a Deaf and Hard of Hearing (HH) community perspective. Accessibility Development: Identify and enhance services to ensure meaningful access for Deaf and HH visitors. Community Engagement: Establish and maintain collaborative relationships with Deaf/HH organisations, communities, and schools. Content Creation: Create ISL-based content for MAP’s digital platforms to support outreach, education, and engagement. Quality Assurance: Review and validate the accuracy and clarity of ISL translations and interpreted content across exhibitions, events, and communications. Interpreter Coordination: Manage scheduling, coordination, and communication with interpreters for both internal meetings and public programs. Public Programs: Design and lead ISL-accessible tours, walkthroughs, and community events for Deaf/HH audiences. Annual Event Leadership: Plan, implement, and evaluate ISL-related programming during the International Week of Deaf People (IWDP) and similar initiatives. ● Administrative Oversight: Maintain records and manage documentation, and service provider communication. ● General Support: Contribute to wider Inclusion Department efforts beyond ISL as needed, demonstrating flexibility and team spirit. Requirements ● While this role is primarily intended for a Deaf person with lived experience within the Deaf community, other candidates who demonstrate reasonable ability to execute the ISL related opportunities will also be considered. ● Minimum 2–3 years of experience in accessibility, Deaf/ISL Inclusion, or community engagement. ● Proficiency in Indian Sign Language (ISL), native user or strong fluency preferred. ● Strong organisational skills to coordinate interpreters, events, and content timelines. ● Comfortable working collaboratively across departments and with external partners. ● Experience working with Deaf/HH organisations, schools, and networks. ● Basic digital literacy (e.g., email, shared folders, virtual meetings). ● Ability to communicate effectively in English (written or typed). Equality & Diversity MAP is an equal opportunities employer. We oppose all forms of discrimination and believe that all people, regardless of their identity or membership of any group deserve to be treated equally, consistently and fairly. We welcome creativity, excellence and different perspectives that individuals of all backgrounds and abilities bring to our work. About MAP The Museum of Art & Photography (MAP) is one of India’s first major museums of South Asian visual culture. The museum is housed in a state-of-the-art, 44,000 square foot building, designed by the acclaimed Indian architectural practice Matthew & Ghosh, on a landmark site at the heart of Bengaluru’s museum district. MAP's five-story building on Kasturba Road includes multiple galleries where the collection is displayed, an auditorium, an art and research library, an education centre, a specialised research and conservation facility, as well as a café. MAP’s collection includes more than 1000,000 works predominantly from South Asian: Modern and contemporary art, living traditions, textiles, craft and design, pop culture, pre modern art and photography, dating from the tenth century to contemporary times. Our mission is to harness the transformative potential of art, to enrich lives, ignite creativity, and connect people. We make art accessible and engaging for everyone through innovative experiences, meaningful dialogue and building communities. With a focus on accessibility for people with disabilities, and technological tools to make the museum relevant and exciting, MAP ensures a holistic experience for visitors of all ages. Having launched online in December 2020, at the height of the pandemic, as India’s only digital-first museum, and then physically in February 2023, MAP has been bringing its collection to life through multiple pathways, from online exhibitions to a range of articles and essays, collaborations with museums around the world, engaging talks by leading industry figures, and educational resources for kids and adults.

? Overall: o Work with the Inclusion team with Community Development and execution of workshops and walkthroughs. o Coordinate with other departments to design relevant outreach programs to specific communities o Assist in developing MAPs Inclusive and Accessible Research Framework. ? ISL Specific: o Strategic Input: Provide insights and lived experience to shape MAPs Inclusion goals, particularly from a Deaf and Hard of Hearing (HH) community perspective. o Accessibility Development: Identify and enhance services to ensure meaningful access for Deaf and HH visitors. o Community Engagement: Establish and maintain collaborative relationships with Deaf/HH organisations, communities, and schools. o Content Creation: Create ISL-based content for MAPs digital platforms to support outreach, education, and engagement. o Quality Assurance: Review and validate the accuracy and clarity of ISL translations and interpreted content across exhibitions, events, and communications. o Interpreter Coordination: Manage scheduling, coordination, and communication with interpreters for both internal meetings and public programs. o Public Programs: Design and lead ISL-accessible tours, walkthroughs, and community events for Deaf/HH audiences. o Annual Event Leadership: Plan, implement, and evaluate ISL-related programming during the International Week of Deaf People (IWDP) and similar initiatives. ? Administrative Oversight: Maintain records and manage documentation, and service provider communication. ? General Support: Contribute to wider Inclusion Department efforts beyond ISL as needed, demonstrating flexibility and team spirit. Show more Show less