Mumbai - Walk in Interview

WNS

0 years

0 Lacs

Mumbai, Maharashtra

Posted:2 weeks ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service Bachelor's degree Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.

Key Responsibilities

Responsible for outstanding customer service via over Phone, Emails, Chat mediums
Answers queries and provide resolutions in a respectful, helpful and responsive manner
Takes action to provide client / customer delight being within established service standards
Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
Is able to ethically upsell and cross sell a service / product to the customer
Adherence to shift schedule, team meetings and training requirements

Qualifications

Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
Graduate Freshers

Additional Information

Skills Required

Excellent spoken / Verbal communication skills
Excellent customer service skills
Taking responsibility for customer satisfaction and loyalty
Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
Ability to respond quickly and effectively in a fast-paced environment
Disciplined and resourceful to meet business demands in a structured, virtual call center environment

More Jobs at WNS

Assistant Manager - Risk Mgt

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Lead Associate - Transactional Quality - Chennai - REF67718V

Chennai, Tamil Nadu, India

2 - 3 yrs

Salary: Not disclosed

REF60063V - Senior Associate - General Ledger (Record to Report) - US Shift - Mumbai - Thane

Mumbai Metropolitan Region

2 - 5 yrs

Salary: Not disclosed

Gurgaon - Walk In

Gurugram, Haryana, India

3 - 3 yrs

Salary: Not disclosed

Oracle EPM Consultant

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.