Multi Skilled Consultant-1

As a Relief Officer, your primary responsibility will be to support Tellers, Collections Consultants, and Cash Migration Officials in ensuring the smooth functioning of operational areas. Your role will contribute to achieving net profit growth for the business and delivering exceptional customer experiences in line with Balanced Scorecard standards. In this position, you will engage with customers professionally, addressing their needs and expectations by providing appropriate solutions. Handling customer complaints related to collection activities will be crucial, ensuring prompt resolution to customer satisfaction. Identifying and converting leads into successful sales will also be part of your responsibilities. You will be expected to meet individual targets established for your business area or sales plan while upholding performance standards in Telling, Service, Sales, or Administration. Approval, validation, verification, and authorization of Frontline activities will be within your scope of duties. Compliance with governance requirements, including legislative and audit standards, will be essential in your role. Furthermore, your responsibilities will involve tracking, controlling, and influencing sales activities to enhance sales efficiencies. It is important to note that applications will not be accepted after the specified date mentioned below. Please be aware that all appointments will adhere to the FirstRand Group's Employment Equity plan. The Bank promotes the recruitment and career progression of individuals with disabilities. Candidates are encouraged to disclose disability information voluntarily, which will be kept confidential by the Bank unless legally required to disclose it to third parties.,