Multi-Property IT Manager

JOB SUMMARY

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available

• Foresees, identifies and resolves system(s)’ performance problems

• Is accountable for disaster recovery and business continuity as it relates to technology.

• Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Ensures that adequate bandwidth exists and that circuits are secured.

• Supports end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems

• Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine to complex desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Resolves issues with setup or reset of security passwords

• Supports email and use of MI network

• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

• Executes disaster recovery plans.

Managing Work within Budget Targets

• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.

• Reviews operating statements; researches and resolves discrepancies in technology charges

• Advises management on required short-term technology investments for property planning.

• Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

• Conducts periodic inventories of applications and hardware; prepares reports for property management.

• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

• Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

• Provides exceptional customer service.

• Provides timely, accurate, and detailed status reports as requested