MS Specialist Core

In this role, you will work with a dynamic team of experts dedicated to maintaining and optimizing Nokia''s Cloud Core network. You will collaborate closely with cross-functional teams, providing technical guidance and support while tackling complex challenges to ensure network stability and performance. The environment is fast-paced and innovative, where learning from one another is encouraged, fostering professional growth.You will enjoy flexible working hours, opportunities for remote work, and a comprehensive benefits package that includes health coverage, retirement plans, and continued education support. Your contributions directly impact customer satisfaction, allowing you to take pride in your work while advancing your career in a leading telecommunications company

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Provide technical support and troubleshooting for complex Core nodes, diagnosing and resolving issues for end customers.
• Act as the primary technical interface for customers, subcontractors, and internal teams, ensuring clear communication on escalations and technical requests.
• Monitor and report on network performance, taking proactive measures to ensure SLA compliance and network availability.
• Collaborate with multiple teams to resolve operational faults and manage network stability efficiently.
• Support the development and training of local technical teams to enhance operational competence.
• Manage network software and hardware configurations to maintain optimal performance.
• Handle critical and emergency network incidents, coordinating with stakeholders to minimize impact.
• Conduct regular assessments for network evolution and upgrade proposals based on business requirements.

Qualifications

Must-Have:

• 7-9 years of experience with Nokia core platforms such as IMS, SDM, and related technologies
• Proficient in VoLTE and IMS architecture, including its functional units
• Hands-on experience with O&M and configuration of Core networks
• Strong troubleshooting skills using tools like Wireshark and internal logs
• Experience in managing technical escalations and emergency network incidents

Nice-To-Have:

• Knowledge of 3G and 4G interfaces and protocols such as Diameter and GTP
• Familiarity with scripting in Linux, including Perl and shell scripting
• Understanding of telecom operations and maintenance challenges
• Experience in providing 24/7 escalation support at a product level
• Previous involvement in single point of contact (SPOC) tasks