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NTT DATA
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MS Security Engineer

MS Security Engineer

NTT DATA

0 - 4 years

0 Lacs

maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

troubleshooting security network administration storage administration monitoring services data centre administration systems administration itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Security Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients to ensure the operational integrity of their Firewall infrastructure. Your primary goal will be to proactively identify, investigate, and route incidents to the correct resolver group to ensure zero missed service level agreement (SLA) conditions. This role focuses on offering first-line support for standard and low complexity incidents and service requests, while also potentially contributing to project work when needed. Your key roles and responsibilities will include monitoring client infrastructure and solutions, identifying problems and errors before or when they occur, investigating first-line incidents to determine root causes, providing telephonic or chat support to clients, scheduling maintenance activities for patching and configuration changes, reporting and escalating incidents as necessary, ensuring efficient incident resolutions, updating knowledge articles, and identifying opportunities for process optimization and automation. To excel in this role, you should possess strong communication skills to work across different cultures, the ability to plan activities and projects well in advance, maintain a positive outlook in a pressurized environment, actively listen to clients" needs, and adapt to changing circumstances while putting clients at the forefront of all interactions. The ideal candidate will have a Bachelor's degree in IT/Computing or equivalent qualification along with entry-level experience in troubleshooting and providing support in security, network, data center, systems, or storage administration within a medium to large ICT organization. Additionally, having a CCNA or relevant level 1 Network Security certification would be advantageous, and knowledge of ITIL processes is essential. This position requires on-site working and offers an equal opportunity for all candidates. Join our global team at NTT DATA, where you can continue to grow, belong, and thrive while making a difference in the ever-evolving world of technology.,

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MS Security Engineer