MS Engineer - VMWARE

1 - 5 years

0 Lacs

Posted:3 weeks ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Managed Services Engineer (L1) at NTT DATA, your role involves providing managed services to ensure clients" IT infrastructure and systems remain operational. Your primary responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors promptly - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment - Providing telephonic, ITSM ticket, or chat support and executing maintenance activities like patching and configuration changes - Identifying optimization opportunities for incident resolution, request fulfilment, and process improvements - Supporting project work, disaster recovery functions, and tests to contribute to broader goals To thrive in this role, you need to have: - Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets, resolving them promptly using available Knowledge articles or provided Sops - Good understanding of ITSM tools and processes - Strong planning skills and adaptability to changing environments - A client-focused approach and the ability to work across different cultures - Excellent active listening skills and a positive outlook under pressure - A bachelor's degree in information technology/computing or equivalent experience At NTT DATA, you will have the opportunity to grow, belong, and thrive in a workplace that values diversity and inclusion. Your career is about believing in yourself, seizing new opportunities, and expanding your skills to prepare for future advancements within our global team. Throughout your journey, you will play a crucial role in maintaining high service quality standards, optimizing processes, and contributing to the company's broader goals. Please note that this job is an on-site working position at NTT DATA, an Equal Opportunity Employer.,

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NTT DATA

IT Services and IT Consulting

Tokyo Plano

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