MS Dynamics CRM Architect / Manager

MS Dynamics CRM Architect cum Manager

Key Responsibilities:

• Define the

  overall CRM architecture and solution design

  aligned with business goals and Microsoft best practices.
• Manage the full lifecycle of CRM projects including

  requirement gathering, solution design, development, customization, integration, testing, and deployment

  .
• Provide technical leadership across Dynamics CRM modules including

  Sales, Service, Marketing, Customer Insights, PowerApps, and Power Platform

  .
• Lead and mentor a team of CRM developers, functional consultants, and administrators.
  
• Ensure

  seamless integration

  of CRM with other enterprise applications such as ERP, portals, and third-party systems.
• Oversee governance,

  data model design, security model, workflows, plugins, Power Automate flows, and reporting

  .
• Collaborate with business stakeholders to

  translate requirements into scalable CRM solutions

  .
• Drive CRM upgrades, migrations, and cloud transformations to Dynamics 365.
  
• Establish

  best practices, coding standards, and architectural guidelines

  .
• Manage project timelines, resources, and budgets while ensuring high-quality deliverables.
  
• Stay updated with new features in Microsoft Dynamics 365 and Power Platform to recommend improvements.
  

Required Skills & Qualifications:

• Bachelors or Master’s degree in Computer Science, Engineering, or related field.
  

• 10+ years of experience

  in IT with

  7+ years in Microsoft Dynamics CRM/D365

  .
• Proven track record as a

  CRM Architect or Technical Manager

  in enterprise-level projects.
• Strong knowledge of

  Dynamics 365 CE modules, Power Platform (Power Apps, Power Automate, Power Pages), and Dataverse

  .
• Expertise in

  customizations, plugins, workflows, JavaScript, APIs, and integrations

  .
• Experience with

  Azure services (Logic Apps, Service Bus, Functions), Azure DevOps CI/CD pipelines

  , and deployment automation.
• Familiarity with

  SQL Server, SSRS/Power BI

  for reporting and analytics.
• Strong leadership, people management, and stakeholder communication skills.
  
• Ability to work in Agile/DevOps environments.
  

Preferred Qualifications:

• Microsoft Certifications such as

  Dynamics 365 Solution Architect Expert, Power Platform Solution Architect, or Dynamics 365 Functional Consultant

  .
• Experience in

  managing global CRM rollouts

  .
• Knowledge of industry vertical accelerators (Financial Services, Healthcare, Insurance, etc.).
  
• Exposure to

  Data Migration tools (KingswaySoft, Scribe, etc.)

  .