MS Dynamics 365 Support Engineer

Role Overview: - Provide ERP support to an assigned division in the home office and offer remote support to field offices globally. - Monitor ERP support queues (Tier 1 and 2), ensure timely case resolution, and escalate complex issues to higher support tiers. - Investigate and resolve system issues, provide follow-up to end users, and conduct ERP end-user trainings. - Proactively improve support procedures, processes, and tools, and contribute to the support knowledgebase. Key Responsibilities: - Minimum 3+ years working on D365. - Strong understanding of ERP business processes in finance and operations. - Experience in issue resolution, change management, and system configuration. - Familiarity with D365 or similar ERP, customer service, and managing ticketing systems. - Soft skills for handling support queries and training. Company Details: At the core of the company is a mission to enable customer growth by transforming aspirations into tangible outcomes. The culture is defined by agility, innovation, and a commitment to progress. The organizational framework prioritizes results and growth, fostering a hands-on leadership style. Qualification Required: - Minimum 3+ years working on D365. - Strong understanding of ERP business processes in finance and operations. - Experience in issue resolution, change management, and system configuration. - Familiarity with D365 or similar ERP, customer service, and managing ticketing systems. - Soft skills for handling support queries and training. (Note: The additional details of the company were omitted in the final JD as the information provided was more of a general company overview rather than specific to the job role.),