MS Dynamics 365 Customer Engagement Technical Consultant

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.

Responsibilities

• The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
• Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
• Have an exceptional understanding of Dynamics 365 technical and functional capabilities
• Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
• Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
• Define training needs within the team and coach other team members
• Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
• Meet and exceed customer expectations of business knowledge, skills and behaviour.
• Identify business/project risk and mitigate or communicate as necessary.
• Ensure progress updates are communicated to relevant parties both formally and informally.
• Identify practice development activities and help in defining how these will be delivered.
• Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
• In all activities, ensure timely completion of internal processes and mandatory training.

Requirements:

Qualifications and Skills

• Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 36
• Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
• Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support
• Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement including core solution of Accounts, Contact and Activity management and at least one of the following:

Sales Management

Marketing automation

Project Services Automation

Customer Service Management

Field Services

Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:

Azure SQL / SQL Server

PowerApps, LogicApps, Flow and Common Data Service

Visual Studio Team Service

• Knowledge of best practices for working with offshore teams
• Experience of Agile Methodology
• Certification in TOGAF or Zachman Framework would be beneficial
• Knowledge of other Marketing products are desirable Click Dimension or Adobe Marketing Cloud
• Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
• Graduate from a top University
• A relevant degree within a computational or business discipline
• Minimum 7 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

Experience and Background

• Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
• Ability to lead engagements and present to the C-Suite stakeholders.
• Experience with Dynamics 365 in a Lead Design Consulting role
• Experience of large scale CRM implementations
• Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
• Pre-sales experience
• Excellent presentation and demonstration skills
• Business process mapping, modelling and documentation knowledge
• Experience of mentoring junior and offshore staff