3 Moveworks Jobs

Job Description Leena AI is looking for a highly skilled Engineering Lead / Technical Lead with strong expertise in Moveworks to join our team. As an Engineering Lead, you will be responsible for leading the technical development and implementation of AI-driven automation solutions, ensuring high-performance and scalable applications. You will work closely with cross-functional teams to design, develop, and deploy solutions that enhance enterprise workflows. Key Responsibilities Technical Leadership: Lead and mentor a team of engineers, ensuring best practices in development, architecture, and deployment. Moveworks Expertise: Leverage Moveworks platform capabilities to build and optimize AI-powered automation solutions. Solution Architecture: Design scalable and efficient technical solutions to improve enterprise workflows. Development & Integration: Build and integrate AI-driven solutions with enterprise platforms, ensuring seamless user experience. Collaboration: Work with product managers, designers, and other stakeholders to define technical requirements and project roadmaps. Code Quality & Performance: Maintain high code quality, conduct code reviews, and optimize application performance. Innovation & Continuous Improvement: Stay up-to-date with the latest industry trends, emerging technologies, and AI advancements to drive innovation. Requirements Experience: 7+ years in software engineering, with at least 2 years in a technical leadership role. Moveworks Experience: Mandatory experience with Moveworks, including building and deploying AI-powered automation solutions. Technical Skills: Strong proficiency in programming languages such as Python, Java, or JavaScript. AI & ML: Understanding of AI, NLP, and ML concepts, preferably with experience in enterprise automation. Cloud & DevOps: Experience with cloud platforms (AWS, Azure, GCP) and DevOps best practices. Collaboration & Communication: Excellent communication skills with the ability to work in cross-functional teams. Problem-Solving: Strong analytical and problem-solving skills with a solution-oriented mindset. Preferred Qualifications Experience working in a fast-paced startup environment. Familiarity with additional automation tools and frameworks. Experience with enterprise IT service management platforms (e.g., ServiceNow, Workday, Jira, etc.). Why Join Leena AI Opportunity to work on cutting-edge AI-driven solutions. Collaborative and innovative work culture. Competitive salary and benefits package. Career growth and professional development opportunities. If you have a passion for AI-driven automation and want to be part of a dynamic team, we would love to hear from you! Skills: software solution architecture,javascript,moveworks,ai,ml,aws,problem-solving,nlp,python,communication,azure,java,devops,gcp,cloud,

Role and Responsibilities This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations Work hand in hand with respective VDU leads for data identification and SOP documentation Work closely with developers to get the required scripts created and implemented Collaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload Perform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement Closely monitor dashboards and tool usage. Inform respective teams about any trends observed while monitoring and get the same actioned. Conduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption Qualifications and Education Requirements Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc. Minimum 5 years of experience in Infrastructure Technology Minimum 3 years of experience in delivering EUC/DWP services. Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.ai Moveworks, etc. Should have worked and be open to work in a 24x7 environment. Ability to communicate effectively with end users, business owners, developers and various levels of management. Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation. Preferred Skills Technical Skills required including but not limited to Basic understanding SCCM Basic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies Basic Understanding of active directory Basic Understanding of Citrix and other remote/virtual desktop technologies Basic understanding of SQL Basic understanding of PowerShell or any other scripting language Hands on experience on Microsoft Excel and PowerPoint Hands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.

The Service Enablement team is responsible for providing products and solutions that enable better and higher quality service delivery across the organization. Their primary focus is on facilitating the successful implementation and integration of these products, ensuring that they align with business needs and enhance the overall user experience. This involves offering comprehensive training and support to users, gathering feedback to drive continuous improvement, and optimizing processes to maximize efficiency. The Impact : Are you looking for an opportunity to advance your career as an innovative enterprise leader? The Platform & Tools team is seeking for an innovative professional who can bring leadership, creativity, and Product Management experience to a global team. Whats in it for you : As a Product Leader, you'll spearhead AI innovations and advance your career in enterprise leadership. You'll engage with cutting-edge technologies and gain valuable product management experience. Contribute to transformative initiatives that redefine the future of service delivery. Responsibilities : In your daily role, you will drive in the innovation, development, implementation, and adoption of product strategies that align with organizational goals. You will evaluate industry-leading technologies, conduct analyses to identify value-driven solutions, and monitor product performance. Your responsibilities will also include mentoring team members, facilitating training, and ensuring timely delivery of high-quality products. By promoting a culture of innovation, you will support the adoption of AI technologies and contribute to the success of the Service Enablement team. Product Leadership & Strategy Define and own the product vision, strategy, and roadmap for Service Enablement products, ensuring alignment with organizational goals and customer needs. Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity. Guide cross-functional teams in delivering impactful and scalable products that meet market demands. AI and Emerging Technology Integration Evaluate and integrate cutting-edge AI capabilities, including large language models (LLMs), autonomous agents, machine learning workflows, and AI-driven decision-making frameworks. Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models. Stay updated on trends in AI and productivity platforms to apply relevant technologies. Customer & Market Insight Develop an understanding of user personas and pain points to drive effective product design. Conduct market research and competitive analysis to ensure product differentiation. Analyze product usage data and customer feedback to optimize features and outcomes. Execution & Delivery Support product strategy planning, prioritization, and execution throughout the product lifecycle. Collaborate with enterprise stakeholders to ensure alignment and success. Contribute to product OKRs and continuous improvement through agile practices. Team Leadership Mentor and develop a high-performing team of product managers. Foster a culture of innovation, accountability, and customer-centric thinking within the product organization. Qualifications: Over 7 years of product management experience or similar roles, with a proven track record of success. Experience in leading enterprise platforms and initiatives. Strong understanding of customer and market dynamics within the service enablement discipline. Customer-focused mindset with a history of delivering impactful solutions. Knowledge of AI technologies, including generative AI and intelligent workflow systems. Experience working in agile environments with cross-functional teams. Excellent leadership, communication, and stakeholder management skills. Bachelors or Masters degree in Computer Science, Engineering, Business, or a related field. Willingness to work flexible hours to meet business needs. Preferred Qualifications SAFe Certification. Experience with Service Management platforms such as Service Now, Jira Service Management, Moveworks, Aisera, etc. Familiarity with AI frameworks and tools such as OpenAI, LangChain, or AutoGPT. Proficient in measuring impact with a data-driven approach.