Mortgage Data Operations Manager

Hello there!Infrrdhere.

Haven't heard of us before No problem. First off, it's pronounced In-fur-d.

Infrrd is a leading AI-powered Intelligent Document Processing (IDP) company that helps enterprises automate complex document-centric processes using proprietary machine learning and computer vision models. Our platform enables global enterprises to unlock valuable insights from unstructured data at scale, driving efficiency, compliance, and better decision-making.

Mortgage Data Operations Manager

Responsibilities:

• Hands?on review & processing: Manage intake, validation, and QC of mortgage documents (Application, Credit, Income, Appraisal, Asset, Title, Insurance, TRID forms, etc.).
• Ensure data consistency & accuracy throughout the pipeline, flagging and resolving inconsistencies.
• Compliance management: Verify processed data aligns with Fannie Mae, Freddie Mac, FHA, VA, and TRID guidelines; ensure federal/state regulatory compliance.
• Stakeholder collaboration: Work closely with underwriters, product teams, and clients to facilitate smooth operations and process improvements.
• Error detection & escalation: Monitor QC metrics, highlight recurring issues, and implement corrective/resolution actions.
• Process optimization: Design and document workflows for scalable, efficient operations (including offshore vs. live SLA).
• Team building & leadership: Hire, train, and mentor data entry/QC staff. Set performance goals and manage team performance (including firing when needed).
• Tooling advocacy: Identify UI/workflow gaps and request product enhancements, such as field pre-fill, bulk approval, error flagging, and real-time dashboards.
• SLA monitoring: Implement SLA frameworks (live <1?hr, offshore windows), monitor adherence, and adjust resourcing/models to ensure targets are met.
• Reporting & metrics: Track KPIs (accuracy %, TAT, throughput), create weekly/monthly performance dashboards, and present to leadership

What we are looking for:

• 5+ years in US mortgage processing or underwriting operations, with 2+ years in team leadership or operations management.
• Deep understanding of mortgage loan docs: application packages, credit, income verification, appraisal, title, insurance, TRID, etc.
• Strong expertise with agency guidelines (Fannie Mae, Freddie Mac, FHA, VA) and regulatory compliance (TILA, RESPA, HMDA, ECOA).
• Proven experience managing onshore/offshore teams, with respect to live and non-live SLAs.
• Data-driven mindset: ability to track metrics and use them to drive quality, accuracy, and throughput.
• Excellent process design capabilities: experience developing SOPs, QA frameworks, and continuous improvement cycles.
• Strong communicator, able to collaborate with cross-functional teams and escalate issues effectively.
• Proficiency with mortgage systems (e.g. Encompass, Calyx) and strong Excel/data analysis skills.

Looking forward to talking to you.