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Axis Consultants New Delhi
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MNC Hiring For TLs and QAs

MNC Hiring For TLs and QAs

Axis Consultants New Delhi

1 - 6 years

|

4 - 8 Lacs

mumbai maharashtra india

Posted:12 hours ago| Platform: Foundit logo

Apply

Skills Required

customer service international voice process team handling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

For Quality Analyst (QA):

Monitor and evaluate customer interactions to ensure process adherence
Identify training needs based on quality observations
Provide feedback and coaching to agents to improve performance
Maintain quality reports and ensure compliance with internal standards

For Team Leader (TL):

Lead and manage a team of customer service executives
Ensure achievement of team targets and KPIs
Handle escalations and ensure timely resolution
Conduct performance reviews and team meetings
Collaborate with support functions to drive process improvements

Candidate Profile:

Graduate with a
minimum of 1 year of relevant experience (on paper)
in international voice process
Strong communication and interpersonal skills
Ability to work from office and adapt to rotational shifts if required
Strong leadership (for TL) or analytical (for QA) skills

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Axis Consultants New Delhi

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