MNC Co Delivery Head Segment Head For Healthcare & Lifesciences pune

Role & responsibilities

This leader will be responsible for driving strategic accounts delivery, business strategy and growth.

• Responsible for the delivery of all Strategic accounts/Programs/projects:
• Lead, mentor, retention and motivate high performance resources for seamless

delivery across engagements for all clients

• Establish operating procedures, work assignments, planning, and all project

management activities across the delivery organization and meet targets for project

revenue, profitability and utilization

• Design and implement frameworks for performance optimization, scalability,

security, reusability for delivery excellence and customer delight

• Take complete ownership for Delivery Governance of all the accounts and carry out

regular project audits to evaluate SLA, compliance and quality

• Maintain key customer relationships. Lead the new customer acquisition initiatives.
• Collaborate with internal functional organisations like practice/Competency,

operations, sales teams to achieve business targets

• Provide strategic direction, motivation, leadership & proven general management ability to

successfully increase profitability.

• Formulate strategic and growth plan to increase business size and profitability of the

Healthcare programs/ projects.

• Work closely with peers and other members of the Senior Leadership in the BU to

formulate and implement long term growth strategy for the BU and Organization.

• Enable a great engineering culture with the right people, processes and innovation

and set the right performance standards to deliver strategic business out comes

• Ensure that internal projects and initiatives related to project delivery are aligned

with overall business strategy and priorities of the firm

• Create a leadership pipeline to drive and sustain the future growth
• Diagnose project delivery issues and initiate actions to maintain or improve levels of

service

• Introduce best practices, agile methodologies and engineering standards; institute

change when necessary and appropriate

• Lead all change management initiatives and create a high-performing environment

where Execution, Quality and Innovation thrive