Mis Executive / MIS Associate

Key Responsibilities:

• Data Management and Reporting:

• Collect, analyze, and interpret operational data to generate regular and ad-hoc reports.
• Design and maintain dashboards and data visualization tools to provide insights into business performance.
• Ensure accuracy and consistency of data across various platforms and reports.

• Performance Monitoring:

• Monitor key performance indicators (KPIs) and other metrics to assess operational efficiency and effectiveness.
• Identify trends, anomalies, and areas for improvement based on data analysis

• System Maintenance and Support:

• Manage and maintain the MIS systems used for data collection and reporting.
• Ensure data integrity and security within the MIS systems.
• Provide technical support and troubleshoot issues related to MIS tools and software.

• Process Improvement:

• Collaborate with management to identify opportunities for process improvements based on data insights.
• Implement best practices for data management and reporting.

• Communication and Collaboration:

• Liaise with various departments to gather data and understand reporting needs.
• Present findings and recommendations to stakeholders in a clear and actionable manner.
• Assist in the development of business cases and strategies based on data analysis.

• Documentation and Compliance:

• Maintain comprehensive documentation of data sources, methodologies, and reporting processes.
• Ensure compliance with data governance policies and industry regulations.

Qualifications:

• Education:

  Bachelors degree in Business Administration, Information Systems, Computer Science, or a related field. Advanced degrees or certifications in MIS or Data Analytics are a plus.

• Experience:

  2-4 years of experience in MIS, data analysis, or a similar role within a BPO or corporate environment.

• Skills:

• Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools like Power BI or Tableau).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of BPO operations and performance metrics is desirable.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with a focus on accuracy and data integrity.
• Flexibility to adapt to changing business needs and priorities.

Working Conditions:

• Full-time position, typically working during standard business hours.
• Office environment with possible remote work flexibility.