Microwave & Optical Transport

Role & responsibilities

Experience 6+ years

Location chennai

JD

Technical/Functional Skills • Technical Knowledge: Strong understanding of microwave and optical transport technologies, including DWDM, OTN, SDH, and related protocols. o Good understanding of RSL, Fade Margin, Availability, Interference etc. and capacity requirements. o Good understanding NOC process flow, 24*7 support. o Good Hands-on experience on Transmission/Optical equipment of Major OEM/Vendors such as Nokia, Aviat , Cambium and Ciena. o Good Understanding of DWDM, OTN, GMPLS,

NGMPLS, ASON, SONET, SDH, PDH and Fiber Optics. • Troubleshooting Skills: Ability to diagnose and resolve technical issues, escalating when necessary. • Communication Skills: Excellent verbal and written communication skills to interact with users and other support teams. • Customer Service Skills: Ability to provide helpful and timely support to users. • Networking Fundamentals: Basic understanding of networking concepts-Microwave and Optical Transport. • Ticketing System Experience: Familiarity with using ticketing systems to track and manage issues. • Problem-Solving Skills: Ability to analyze problems and develop solutions. • Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.

Experience Required Minimum of 3 years and above in L1 Microwave or Optical Transport Operations

Roles & Responsibilities • Troubleshooting and Diagnosis: Identifies and resolves basic technical problems related to microwave and optical transport equipment and networks. • Support and Escalation: Provides initial support to users experiencing issues, escalating more complex problems to L2/L3 support teams. • Ticketing System Management: Manages and updates ticketing systems to document issues, solutions, and updates. NMS,EMS provisioning, Fault Management, Troubleshooting • Communication and Collaboration: Maintains clear communication with users and other support teams to ensure timely resolution of issues. • Network Monitoring: Monitors network performance and alerts on potential issues, escalating to higher-level support if necessary. • Basic Installation and Configuration: May assist with basic installation and configuration of microwave and optical equipment. • Documentation: Maintains accurate documentation of network configurations and troubleshooting procedures.