Synechron is looking for a knowledgeable and proactive Senior Associate to lead the support, implementation, and management of Microsoft-based solutions for our clients. This role is critical in ensuring the delivery of reliable, secure, and innovative Microsoft technology services aligned with client requirements and organizational standards. The Senior Associate will play a key role in enhancing client satisfaction, driving technical excellence, and contributing to the organizations business objectives through effective solution delivery and support.
Software Requirements
Required:
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) (2016 or later; advanced proficiency)
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Strong understanding of Windows Operating System (Windows 10, 11) and Windows Server (2016, 2019, or later)
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Experience working with Microsoft Azure cloud platform and services
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Knowledge of SharePoint Online and SharePoint Server (2016, 2019)
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Experience with Microsoft Dynamics 365 (Customer Engagement and/or Finance & Operations modules)
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Familiarity with the .NET Framework and C# programming language (intermediate level or higher)
Preferred:
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Knowledge of Microsoft Power Platform (Power Automate, Power Apps, Power BI)
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Experience with Microsoft 365 productivity tools and enterprise security solutions
Overall Responsibilities
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Act as the primary technical contact for Microsoft-related solutions, providing expert support and guidance to clients and internal teams
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Collaborate with clients to understand their business and technology needs; recommend and architect appropriate Microsoft solutions
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Install, configure, and maintain Microsoft software, hardware, and cloud services, ensuring optimal performance and security
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Lead the deployment of new Microsoft solutions and integrations, ensuring alignment with best practices and organizational standards
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Provide ongoing maintenance, troubleshooting, and support to ensure high system availability and performance
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Conduct training sessions and create documentation to facilitate user adoption and system understanding
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Work collaboratively across teams to resolve complex technical issues, escalate when necessary, and improve support processes
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Stay current with Microsoft technology developments and certifications, continuously enhancing expertise and service quality
Technical Skills (By Category)
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Programming Languages:
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Databases/Data Management:
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Cloud Technologies:
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Extensive experience with Microsoft Azure services, including virtual machines, storage, and app services
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Frameworks and Libraries:
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Development Tools and Methodologies:
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Security Protocols:
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Knowledge of Microsoft security best practices, identity management (Azure AD), authentication protocols, and data encryption techniques
Experience Requirements
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Minimum of 3-5 years of relevant experience working with Microsoft solutions in support, implementation, or consulting roles
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Proven experience deploying and supporting Microsoft Azure, SharePoint, and Dynamics 365 environments
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Demonstrated success in managing client interactions and delivering technical solutions in a fast-paced environment
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Alternative pathways: relevant hands-on experience through projects, certifications, or internships demonstrating mastery of Microsoft technologies
Day-to-Day Activities
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Respond to client inquiries, troubleshoot issues, and provide resolutions for Microsoft product and service related requests
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Perform routine system maintenance, updates, and security audits
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Lead or participate in the design and deployment of new Microsoft solutions for clients
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Conduct user training, prepare supporting documentation, and facilitate knowledge transfer
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Collaborate with internal teams to identify solutions, escalate complex issues, and implement improvements
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Maintain accurate records of configurations, procedures, and incidents for continuous improvement and knowledge sharing
Qualifications
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Bachelors degree in Computer Science, Information Technology, or an equivalent field; relevant experience may substitute academic qualifications
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Microsoft certifications such as MCSA, MCSE, or Microsoft Certified: Azure Solutions Architect or Developer are highly preferred
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Ongoing commitment to professional development through certifications and training in Microsoft technologies
Professional Competencies
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Strong analytical and problem-solving skills with a focus on delivering effective solutions
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Ability to manage multiple priorities and projects with attention to detail and quality
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Excellent verbal and written communication skills for stakeholder engagement, training, and documentation
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Demonstrated teamwork and leadership abilities in project environments
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Adaptability to evolving technologies and a continuous learning mindset
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Customer-focused orientation with a dedication to service excellence
