Microsoft Dynamics Developer

Job Summary:

Microsoft Dynamics 365 Specialist

You will play a critical role in ensuring our global business operations run efficiently through custom workflows, data accuracy, analytics, and advanced integrations.

Key Responsibilities:

Dynamics 365 CRM (Sales, Marketing, Project Operations)

• Customize, configure, and optimize

  Dynamics 365 Sales, Marketing, and Project Operations

  .
• Create, modify, and manage

  fields, forms, views, dashboards, custom tables

  , and relationships.
• Build and optimize

  Customer Journeys

  , lead scoring models, segmentation, and email automation (Marketing module).
• Set up and maintain

  Sales pipelines, business process flows, opportunity stages

  , and custom workflows.
• Create and update

  resource scheduling, tasks, project activities

  , project templates (Project Ops).

Integrations:

• Integrate Dynamics with:
  

• Company Website

  (lead forms, API connections, UTM tracking)

• Microsoft Teams

  (approvals, collaboration workflows, notifications)

• 3CX Phone System

  (call logging, click-to-call, CRM pop-ups)

• Hootsuite

  (social engagement tracking + UTM alignment)
• Email platforms, Ads platforms (Google/LinkedIn), GA4, and other marketing tools.
  
• Manage API mappings, webhook logic, and connector workflows.
  

Automation & Power Platform:

• Build automated flows using

  Power Automate

  .
• Create custom apps and solutions using

  Power Apps

  (optional but preferred).
• Maintain environment solutions, security roles, and permissions.
  

Data, Analytics & Reporting:

• Build interactive reports and dashboards in

  Power BI

  using CRM data.
• Create executive insights for:
  
• MQLs, SQLs
  
• Campaign performance
  
• Sales pipeline analytics
  
• Customer engagement
  
• Project progress and resource utilization
  
• Ensure data cleanliness, deduplication, and standardized naming conventions.
  

General Duties:

• Work closely with Marketing, Sales, PMO, and Leadership teams.
  
• Troubleshoot CRM issues, implement enhancements, and maintain documentation.
  
• Train team members as needed on new CRM workflows and dashboards.
  

Required Skills & Experience:

• Minimum of 3 years of hands-on experience with

  Microsoft Dynamics 365 Sales & Marketing

  .
• Experience with

  Dynamics 365 Project Operations

  is strongly preferred.
• Proficient in

  creating & modifying fields, entities, forms, business rules, workflows

  .
• Strong experience with

  Power BI dashboards and data modeling

  .
• Hands-on experience integrating Dynamics with:
  
• Websites / Web Forms
  
• Teams
  
• 3CX
  
• Hootsuite
  
• Marketing platforms
  
• Experience with

  Power Automate

  and connected workflows.
• Understanding of

  UTM tracking, GA4, and social media analytics

  is a major plus.
• Strong communication skills and ability to work US-based hours.
  

Preferred Qualifications

• Microsoft certifications (MB-210, MB-220, PL-200, PL-400, etc.).
  
• Experience with

  API-based integrations

  .
• Experience in

  Sales + AI tools, CRM automation, or Customer Data Platforms (CDP)

  .
• Experience working with

  global teams

  and US-based clients.