Merchant Onboarding Support

You will be responsible for performing KYC and due diligence using verification tools in accordance with RBI and FIU guidelines. Additionally, you will verify merchant documentation and screen them against negative databases to prevent fraud. You will collaborate with the Integration Team to troubleshoot technical onboarding issues and ensure accurate maintenance of merchant records and onboarding statuses. Furthermore, you will provide training to merchants on dashboard usage and reporting functionalities and work on optimizing onboarding processes to minimize turnaround time. Your role will also involve coordinating with the Sales team to prioritize high-value merchants. To be successful in this role, you should possess a Bachelor's degree in Business, Finance, or a related field along with 2-3 years of experience in merchant onboarding or fintech customer success. Strong communication and organizational skills are essential, as well as the ability to manage multiple onboarding cases within strict deadlines. Fluency in Hindi, English, and Marathi will be advantageous for effective communication with merchants.,