Membership Manager

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Provide best in class service & customized solutions to High network individuals (HNIs)/Centurion cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices
• Successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services
• Assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder
• Provide lifestyle advice such as fine dining, theatre/opera recommendations
• Close/convert business based on identified customer needs and provide premium customer service to the card members
• Articulate knowledge about products, services and value proposition to customers especially high-end & luxury
• Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries
• Complete travel & lifestyle reservations accurately and effectively within agreed timeframes
• Pro-actively maintain regular contact with customers and to use detailed knowledge of customer’s lifestyle choices to offer relevant value-added propositions
• Deal with high value customer enquiries & effectively probe customers to determine key requirements & to articulate product relevance. This role may be subject to additional background verification checks

Minimum Qualifications

6-10 Years of Experience with prior sales experience, food & beverage experience (for lifestyle), travel industry experience (for travel)

Preferred Qualifications

• Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
• People Management
• Time Management
• Workload Management

Technical Skills/Capabilities

• Knowledge of fares & ticketing
• Knowledge of destinations, geographies
• Problem solving skills
• Elementary Global Distribution System (GDS) skills
• Supplier product knowledge

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.