Member Relationship Executive - Female (Sports / Gymkhana Industry)

Job Title: Member Relationship Executive

Experience: 2-6 Years

Industry: Sports Club / Gymkhana / Recreation Club

Location: South Mumbai (Onsite)

Role Overview

• We are looking for a warm, organized, and service-focused Member Relationship Executive to maintain strong relationships with club members, support membership operations, and ensure a smooth, premium experience for all guests and members.
• The ideal candidate has prior experience in clubs, gymkhanas, hospitality, or member-based organisations .

Key Responsibilities

• Act as the primary point of contact for club members and prospective members.
• Handle member onboarding, registrations, renewals, and documentation.
• Assist members with queries related to club facilities, events, schedules, and services.
• Manage day-to-day member services desk / reception as required.
• Coordinate with internal teams (sports coaches, F&B, admin, events, billing) to deliver seamless service.
• Support membership drives, promotions, and new member acquisition activities.
• Maintain accurate member records and ensure timely renewals.
• Manage communication with members through WhatsApp, emails, calls, and digital platforms.
• Support event management: member meets, tournaments, cultural functions, and club activities.
• Collect feedback and escalate concerns to management for resolution.
• Ensure high service standards aligned with the premium club/gymkhana environment.

Required Skills & Experience

• 2-6 years of experience in customer service, membership handling, hospitality, gymkhana/club management, or front-desk operations.
• Excellent communication and interpersonal skills.
• Strong coordination, follow-up, and problem-solving ability.
• Professional, polite, and member-centric approach.
• Comfortable working in a fast-paced club environment.
• Basic computer skills: MS Office, CRM or membership management systems.
• Ability to work during events, weekends, or peak club hours (if required).
• Preferred Background
• Experience in sports clubs, gymkhanas, fitness centers, hotels, or premium hospitality.
• Understanding of membership models and member experience management.
• Event coordination experience (sports & social events).

Location

• South Mumbai
• (Onsite at the club/gymkhana premises.)