Mega Walkin Drive

As a Banking Process Representative at HCL Tech, your role will involve providing exceptional support to UK-based customers during their working hours. **Key Responsibilities:** - Respond to customer inquiries and issues via email in a timely and professional manner. - Resolve customer complaints and provide appropriate solutions and alternatives. - Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency. - Collaborate with other departments to resolve complex customer issues. - Keep accurate records of customer interactions and transactions. - Follow communication procedures, guidelines, and policies. - Stay updated with product knowledge and changes to provide accurate information to customers. **Requirements:** - Proven customer support experience or experience as a client service representative. - Strong written communication skills in English. - Ability to handle multiple tasks and prioritize effectively. - Familiarity with CRM systems and practices. - Strong problem-solving skills and attention to detail. - Ability to work independently and as part of a team.,