Medical Superintendent

• Engage with all Consultants and doctors regularly and redress any issues related to each other, other departments and patients and family.
• Redress inter-departmental and patient complaints related to the medical practices at the earliest
• Conduct all mandated committee meetings as per calendar and be responsible for the agenda and minutes of those meetings.
• Conduct regular education programs/ CMEs for the Medical staff.
• Conduct Mortality Morbidity meetings every month
• Present to the Hospital management, and Group MD, on the quality of patient care provided by the Medical staff, along with best practices and deficiencies.
• Oversee an ongoing peer review program and an internal medical audit for the hospital, to assure quality of care in services provided by the medical staff
• Assist as the designee of the Group MD in preparing replies to complaints of serious nature, legal notices and all litigations, for approval by the Group MD and other appropriate authorities
• Complaint redressal from other doctors, staff, patients or families
• Enhance medical programs to increase scope of services and present a business plan to management for approval
• Ensure credentialling, privileging and renewal of doctor related files as per procedure in the Manual of Administration
• Supervise, guide and redress issues related to the educational programs like DNB, MEM, IDCCM etc.
• Responsible for optimization of bed occupancy, conversions from OPD to admission, imaging tests, laboratory tests, pharmacy utilisation consultant wise to ensure optimal use of facilities and ensure no leakage of cases for facilities available. Also, TAT for reports of various tests performed.

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