Medical Receptionist

Job Title: FEMALE Medical Receptionist Location: Prime Derm Skin Clinic Schedule: Mon-Sat, 9:30am-1pm & 3pm-8pm Job Summary As the first point of contact at Prime Derm Skin Clinic, the Medical Receptionist plays a vital role in creating a warm, professional, and organized environment for patients. This role involves front desk management, patient coordination, appointment scheduling, and administrative support to ensure smooth day-to-day operations at a high-end dermatology and aesthetic clinic. Key Responsibilities Greet patients warmly and manage check-in/check-out procedures efficiently Answer phone calls, WhatsApp, and emails; provide information or redirect queries appropriately Schedule, confirm, and reschedule appointments using clinic software Maintain patient records with accuracy and confidentiality Coordinate consultation bookings and follow-up treatments Manage payment collection, issue receipts, and update billing records Handle patient inquiries related to procedures, products, pricing, and pre/post-care instructions Ensure reception area is tidy, organized, and welcoming Support the medical and aesthetic team with documentation, consent forms, and inventory coordination Assist with basic social media coordination, WhatsApp broadcasts, and client reminders Monitor daily appointment flow and help optimize patient experience Uphold privacy, courtesy, and professionalism in all interactions Qualifications Minimum 1–2 years of experience in a front desk or customer service role, preferably in a medical or cosmetic clinic Proficiency in English; additional local languages are a plus Familiarity with clinic management software (or willingness to learn) Good computer skills: Excel, Word, email, calendar apps Strong communication, time management, and multitasking abilities Warm, polished, and well-groomed appearance appropriate for a premium clinic Discretion, empathy, and a customer-first attitude Preferred Skills Knowledge of skincare and dermatology treatments is an advantage Experience handling sensitive or high-profile clients Ability to work in a fast-paced, aesthetically driven environment Basic marketing or content support (optional) Benefits Competitive salary based on experience Incentives on upsells or referrals (if applicable) Training in dermatology and aesthetic services Friendly, growth-oriented work culture Opportunities for advancement within the clinic Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: Fixed shift Work Location: In person Expected Start Date: 06/06/2025