Medical Receptionist

Front Desk Management:

• Greet patients warmly and ensure a welcoming environment.
• Maintain cleanliness and order at the reception area.
• Ensure all reception supplies are stocked and functional.
• Patient Registration & Walk-in Form:
• Wear the provided uniform and ID card at all times during duty hours.
• Maintain confidentiality of patient records and clinic operations.
• Follow all clinic protocols and attend training or meetings as scheduled.
• Ensure every patient (new or follow-up) fills out the mandatory walk-in form immediately upon entering.
• Maintain accurate and up-to-date patient information in the system and files.
• Appointment Handling:
• Schedule, confirm, and manage patient appointments effectively.
• Inform doctors and staff of patient arrivals and maintain smooth patient flow.
• Communication & Coordination:
• Attend phone calls, emails, and WhatsApp enquiries professionally and promptly.
• Coordinate with doctors, management, and other staff for patient-related concerns.
• Follow up with patients for reminders, feedback, and treatment continuity.
• Follow-up Management:
• Maintain a record of daily follow-up patients and ensure they are attended to.
• Collect and update email IDs of all new and follow-up patients in the Clinic Tracker.
• Billing and Payments:
• Generate bills and receipts accurately.
• Handle cash, card, or UPI payments and maintain a daily report of transactions.
• Data Recording and Reporting:
• Maintain walk-in sheet, source sheet, and Just Dial enquiry records accurately.
• Share daily, weekly, and monthly reports as per protocol with management.
• Patient Experience & Support:
• Address patient queries courteously and escalate concerns when needed.
• Assist in collecting testimonials and before/after treatment photos (especially in follow-ups).

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Work Location: In person