Medical Device Bilingual Customer Support Representative - Chinese, Italy, Spanish, Dutch, Russian

Company Overview

Uniworld Outsourcing delivers strategic and transparent solutions designed to support partner companies in their growth through the outsourcing of essential tasks. Our holistic approach ensures that we effectively guide our partners in reaching their goals. We specialize in a wide range of services, including lead generation for mortgage companies, developing donor lists, web and mobile application development, SEO/SMO, product branding, and competitive market analysis. In light of the pandemic, we are committed to delivering flexible and client-centric solutions to support businesses during these challenging times.

Job Overview

We are seeking a full-time, on-site Medical Device Bilingual Customer Support Representative for our Ahmedabad office. This role involves delivering outstanding customer support, ensuring customer satisfaction, and communicating effectively with clients in multiple languages, including English and one of the following: Mandarin, Italian, Spanish, Dutch, or Russian. Responsibilities include troubleshooting technical issues, responding to customer inquiries, and upholding high standards of customer service daily.

Requirements

• Strong customer support and service skills
• Excellent communication and customer satisfaction abilities
• Proficient troubleshooting capabilities
• Fluency in English and one of the following languages: Mandarin, Italian, Spanish, Dutch, or Russian - Outstanding written and verbal communication skills - Availability to work on-site in Ahmedabad
• Previous experience in the medical device industry is a plus
• A bachelor's degree or equivalent experience is preferred