Medical Coding Revenue Cycle Case & Escalation Management Sr Associate

Join the dynamic Revenue Cycle Case and Escalation Management (RCCEM) team at athenahealth, where you will tackle complex and sensitive client issues as the final escalation point. Your role as an individual with experience in Medical Coding will be crucial in resolving challenges with attention to detail and excellence. Your contributions will drive actionable insights across Product and Revenue Cycle Management, ensuring that services exceed expectations. Embrace a collaborative environment that values continual improvement and innovation to shape the future of healthcare solutions. **Key Responsibilities:** - **Customer Focus:** - Manage complex issues and escalations to resolution using the CRM platform (Salesforce). - Maintain consistent communication with internal and external stakeholders. - Provide feedback to enhance service delivery and product outcomes. - **Analytical Thinking:** - Efficiently troubleshoot issues using existing tools and resources. - Suggest improvements to reduce case inflow and enhance client sentiment. - Contribute to team initiatives for process and tool enhancements. - **Plans and Aligns (Project Management):** - Develop a plan with tasks and timelines. - Prioritize work appropriately. - Assign tasks across teams and anticipate challenges. - **Mentor Others:** - Lead team discussions to promote continuous learning. - Mentor peers in escalation and project management. **Qualifications Required:** - **Education & Experience:** - Medical billing/US healthcare experience or ability to learn rapidly. - Bachelor's degree or equivalent experience. - Certified Professional Coder (CPC) or equivalent. - **Knowledge & Skills:** - Customer-centric mindset with empathy, collaboration, and advocacy. - Strong written and verbal communication skills. - Expertise in problem-solving and data analysis. - Proficient in coding systems, medical terminology, and anatomy. - Strong project management skills and proficiency in Excel and other business tools. If you are a naturally curious individual with a strong desire to learn and grow, this role offers you the opportunity to have a significant impact while collaborating with passionate colleagues. Join athenahealth in creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. (Note: Omitted additional details about athenahealth's company culture and benefits as they were not directly related to the job description.),