Media & Social Monitoring Analyst - Monitoring Command Centre

What You Will Do

• Monitor social media and traditional media channels continuously
• Identify and flag relevant coverage based on defined criteria
• Apply structured triage frameworks to assess potential risk
• Document issues accurately with links, screenshots, and summaries
• Escalate issues promptly according to SOPs
• Complete clear shift handovers
• Follow monitoring and escalation templates strictly
• Work as part of a global, follow-the-sun team
  

Requirements

• Fluent, professional-level English (written and spoken)
• Prior experience in media monitoring or social listening
• Familiarity with monitoring tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, or similar
• Comfortable working night shifts, weekends, and rotating schedules
• Strong attention to detail and documentation
• Able to follow structured processes and escalation rules
• Calm, reliable, and consistent under pressure
• Experience monitoring crisis or high-risk topics
• Exposure to legal, financial, healthcare, or corporate reputation monitoring
  

Benefits

• Work as part of a global monitoring command centre
• Clear expectations, structured workflows, and strong team support
• Long-term, stable role with training provided
• Opportunity to work on high-profile international clients