Description Convosphere is a social-first insights agency. We recognise that the value of global social listening lies in the impact data-driven decisions can make – and the cultural relevance required to make them actionable. Through hands-on human-led social data analysis across 45+ languages, and with offices worldwide, we have unprecedented data access into hard-to-reach markets where we can deliver deep consumer insights that bring our global clients closer to local audiences. Based in-market, our experienced team of analysts are native speakers of over 45 languages and bring a deep understanding of both the cultural and healthcare-specific nuances of each language. We work with a wide range of pharmaceutical companies, healthcare agencies, and life sciences consultancies, who rely on us for high-quality social intelligence rooted in regulatory awareness and therapeutic expertise. These clients seek our support to uncover rich, actionable insights that answer critical questions, such as: “What are patients and healthcare professionals saying about our treatments or those of competitors? How do patients navigate their treatment journey and what barriers do they face? Which digital opinion leaders are influencing the conversation within specific therapeutic areas?” Due to significant recent growth, we are looking for an experienced senior social media analyst to start immediately. You will report to the Associate Director, Insights. This role is based in Bengaluru, India. We are open to full-time or flexible working arrangements. Responsibilities Develop and run Boolean queries using licensed social media platforms. Review and analyze data outputs, tagging and categorizing conversations for relevance and context. Understand client objectives and deliver compelling qualitative and quantitative insights that address their business needs. Communicate findings in clear, concise, and professional business English through written reports. Support client readouts and assist project managers with query development, analysis design, and reporting frameworks. Consistently meet high client expectations and tight deadlines. Requirements 1. A BSc/BPharma/Biotech or an equivalent undergraduate degree, or comparable practical experience in the health and life sciences domain. 2. Excellent written communication skills. 3. Native-level fluency in English, with a deep understanding of both linguistic and cultural context. 4. Minimum 3 years of experience in social listening, on research and insights projects within healthcare or pharmaceutical domains. 5. Strong digital literacy, with familiarity across social media platforms, including platform-specific language, abbreviations, acronyms, and regional variations. 6. Experience in both qualitative and quantitative research and analytics. 7. Proven expertise (3+ years) in writing complex Boolean queries, building custom dashboards, and executing effective data segmentation. 8. Ability to interpret key pharma stakeholders' language and translate it into meaningful insights. 9. Strong understanding of the pharmaceutical product lifecycle, patient journey stages, and key functional areas such as medical affairs, market access, and real-world evidence (RWE). 10. Based in Bengaluru, India, or willing to relocate. Benefits Convosphere is an independent, growing business with 160 analysts from all over the world. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business—as our business grows, so will your role, enabling you to progress your career swiftly. Remuneration includes a competitive salary (dependent on experience). Closing date for applications is Friday 25th July.
Description Convosphere is a social-first insights agency. We recognise that the value of global social listening lies in the impact data-driven decisions can make - and the cultural relevance required to make them actionable. Through hands-on human-led social data analysis across 45+ languages, and with offices worldwide, we have unprecedented data access into hard-to-reach markets where we can deliver deep consumer insights that bring our global clients closer to local audiences. Based in-market, our experienced team of analysts are native speakers of over 45 languages and bring a deep understanding of both the cultural and healthcare-specific nuances of each language. We work with a wide range of pharmaceutical companies, healthcare agencies, and life sciences consultancies, who rely on us for high-quality social intelligence rooted in regulatory awareness and therapeutic expertise. These clients seek our support to uncover rich, actionable insights that answer critical questions, such as: "What are patients and healthcare professionals saying about our treatments or those of competitors? How do patients navigate their treatment journey and what barriers do they face? Which digital opinion leaders are influencing the conversation within specific therapeutic areas?" Due to significant recent growth, we are looking for an experienced senior social media analyst to start immediately. You will report to the Associate Director, Insights. This role is based in Bengaluru, India. We are open to full-time or flexible working arrangements. Responsibilities Develop and run Boolean queries using licensed social media platforms Review and analyze data outputs, tagging and categorizing conversations for relevance and context Understand client objectives and deliver compelling qualitative and quantitative insights that address their business needs Communicate findings in clear, concise, and professional business English through written reports Support client readouts and assist project managers with query development, analysis design, and reporting frameworks Consistently meet high client expectations and tight deadlines Requirements A BSc/BPharma/Biotech or an equivalent undergraduate degree, or comparable practical experience in the health and life sciences domain Excellent written communication skills Native-level fluency in English, with a deep understanding of both linguistic and cultural context Minimum 3 years of experience in social listening, on research and insights projects within healthcare or pharmaceutical domains Strong digital literacy, with familiarity across social media platforms, including platform-specific language, abbreviations, acronyms, and regional variations Experience in both qualitative and quantitative research and analytics Proven expertise (3+ years) in writing complex Boolean queries, building custom dashboards, and executing effective data segmentation Ability to interpret key pharma stakeholders' language and translate it into meaningful insights Strong understanding of the pharmaceutical product lifecycle, patient journey stages, and key functional areas such as medical affairs, market access, and real-world evidence (RWE) Based in Bengaluru, India, or willing to relocate Benefits Convosphere is an independent, growing business with 160 analysts from all over the world. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business—as our business grows, so will your role, enabling you to progress your career swiftly. Remuneration includes a competitive salary (dependent on experience). Closing date for applications is Friday 25th July.
We are looking for Media & Social Monitoring Analysts to join our 24/7 Monitoring Command Centre. This role focuses on continuous monitoring, issue identification, and disciplined escalation across social media and traditional media channels. This is not an insights or reporting role. It is an operational monitoring role requiring consistency, attention to detail, and comfort working rota-based shifts. What you will do Monitor social media and traditional media channels continuously Identify and flag relevant coverage based on defined criteria Apply structured triage frameworks to assess potential risk Document issues accurately with links, screenshots, and summaries Escalate issues promptly according to SOPs Complete clear shift handovers Follow monitoring and escalation templates strictly Work as part of a global, follow-the-sun team Requirements Fluent, professional-level English (written and spoken) Prior experience in media monitoring or social listening Familiarity with monitoring tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, or similar Comfortable working night shifts, weekends, and rotating schedules Strong attention to detail and documentation Able to follow structured processes and escalation rules Calm, reliable, and consistent under pressure Experience monitoring crisis or high-risk topics Exposure to legal, financial, healthcare, or corporate reputation monitoring Benefits Work as part of a global monitoring command centre Clear expectations, structured workflows, and strong team support Long-term, stable role with training provided Opportunity to work on high-profile international clients
About the role We are hiring an India Monitoring Team Lead to manage day-to-day operations of our 24/7 Monitoring Command Centre. This role is responsible for rota planning, quality control, handovers, and first-level validation of monitoring escalations. You will lead a team of analysts working across night, weekend, and holiday shifts. This is an operational leadership role, not an insights role. What you will do Lead and support a team of media and social monitoring analysts Design and manage 24/7 rotas and shift coverage Ensure consistent application of monitoring and escalation SOPs Review flagged issues before escalation to senior management Maintain clear shift handovers and documentation Perform quality checks on monitoring outputs and reports Support onboarding and training of new analysts Act as the first point of escalation for analysts on shift Work closely with Operations and the Senior Escalation Manager Requirements Prior experience in media monitoring, social listening, or command-centre-style operations, and online reputation management. Fluent, professional-level English (written and spoken) Experience leading or mentoring analysts Comfortable working with night and weekend rotas Highly organised with strong attention to detail Calm and decisive when handling potential issues Familiarity with tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, PA Media and or other social listening and media monitoring tools is essential. Benefits You will help build a global monitoring operation from the ground up Clear processes, clear escalation paths, and strong leadership support Exposure to high-profile international clients Stable, long-term role with growth potential
We are looking for Media & Social Monitoring Analysts to join our 24/7 Monitoring Command Centre. This role focuses on continuous monitoring, issue identification, and disciplined escalation across social media and traditional media channels. This is not an insights or reporting role. It is an operational monitoring role requiring consistency, attention to detail, and comfort working rota-based shifts. What You Will Do Monitor social media and traditional media channels continuously Identify and flag relevant coverage based on defined criteria Apply structured triage frameworks to assess potential risk Document issues accurately with links, screenshots, and summaries Escalate issues promptly according to SOPs Complete clear shift handovers Follow monitoring and escalation templates strictly Work as part of a global, follow-the-sun team Requirements Fluent, professional-level English (written and spoken) Prior experience in media monitoring or social listening Familiarity with monitoring tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, or similar Comfortable working night shifts, weekends, and rotating schedules Strong attention to detail and documentation Able to follow structured processes and escalation rules Calm, reliable, and consistent under pressure Experience monitoring crisis or high-risk topics Exposure to legal, financial, healthcare, or corporate reputation monitoring Benefits Work as part of a global monitoring command centre Clear expectations, structured workflows, and strong team support Long-term, stable role with training provided Opportunity to work on high-profile international clients
About The Role We are hiring an India Monitoring Team Lead to manage day-to-day operations of our 24/7 Monitoring Command Centre. This role is responsible for rota planning, quality control, handovers, and first-level validation of monitoring escalations. You will lead a team of analysts working across night, weekend, and holiday shifts. This is an operational leadership role, not an insights role. What You Will Do Lead and support a team of media and social monitoring analysts Design and manage 24/7 rotas and shift coverage Ensure consistent application of monitoring and escalation SOPs Review flagged issues before escalation to senior management Maintain clear shift handovers and documentation Perform quality checks on monitoring outputs and reports Support onboarding and training of new analysts Act as the first point of escalation for analysts on shift Work closely with Operations and the Senior Escalation Manager Requirements Prior experience in media monitoring, social listening, or command-centre-style operations, and online reputation management Fluent, professional-level English (written and spoken) Experience leading or mentoring analysts Comfortable working with night and weekend rotas Highly organised with strong attention to detail Calm and decisive when handling potential issues Familiarity with tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, PA Media and or other social listening and media monitoring tools is essential. Benefits You will help build a global monitoring operation from the ground up Clear processes, clear escalation paths, and strong leadership support Exposure to high-profile international clients Stable, long-term role with growth potential
About The Role We are hiring an India Monitoring Team Lead to manage day-to-day operations of our 24/7 Monitoring Command Centre. This role is responsible for rota planning, quality control, handovers, and first-level validation of monitoring escalations. You will lead a team of analysts working across night, weekend, and holiday shifts. This is an operational leadership role, not an insights role. What You Will Do Lead and support a team of media and social monitoring analysts Design and manage 24/7 rotas and shift coverage Ensure consistent application of monitoring and escalation SOPs Review flagged issues before escalation to senior management Maintain clear shift handovers and documentation Perform quality checks on monitoring outputs and reports Support onboarding and training of new analysts Act as the first point of escalation for analysts on shift Work closely with Operations and the Senior Escalation Manager Requirements Prior experience in media monitoring, social listening, or command-centre-style operations, and online reputation management Fluent, professional-level English (written and spoken) Experience leading or mentoring analysts Comfortable working with night and weekend rotas Highly organised with strong attention to detail Calm and decisive when handling potential issues Familiarity with tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, PA Media and or other social listening and media monitoring tools is essential. Benefits You will help build a global monitoring operation from the ground up Clear processes, clear escalation paths, and strong leadership support Exposure to high-profile international clients Stable, long-term role with growth potential