Marketing Operations

Key Responsibilities

1. Process Management for Marketing roles

• Oversee the execution of daily operations for designated business lines (Marketing)
• Ensure adherence to standard operating procedures (SOPs) and service level agreements (SLAs).
• Monitor process efficiency, identify bottlenecks, and implement corrective actions.
• Support documentation and continuous improvement of operational workflows.
• Manage periodic audits and ensure compliance with company policies and data governance standards.

2. Stakeholder Coordination & Communication

• Serve as a key liaison between India Operations and global teams (U.S., EMEA, APAC).
• Facilitate communication, task tracking, and project follow-ups with internal and external stakeholders.
• Coordinate cross-departmental projects, ensuring timely delivery and accountability.
• Provide regular performance updates and reports to senior management.

3. Team Supervision & Performance Management

• Supervise a team of 15 to 20 team members to ensure operational goals are achieved.
• Assign responsibilities, set priorities, and track deliverables against KPIs.
• Mentor and train team members to improve skillsets and promote cross-functional learning.
• Support a culture of collaboration, transparency, and performance excellence.

4. Reporting & Data Management

• Prepare periodic performance dashboards, process metrics, and exception reports for leadership review.
• Leverage tools like Excel , or internal systems to analyze operational data.
• Identify trends and make data-driven recommendations for optimization.
• Support internal audits and risk assessments by maintaining accurate documentation and evidence trails.

5. Process Optimization & Continuous Improvement

• Participate in Lean / Six Sigma or process automation initiatives to enhance efficiency.
• Recommend operational improvements to align with global best practices.
• Collaborate with technology teams to streamline workflows and enhance system usability.
• Track implementation of process enhancements and measure impact over time.

Qualifications & Skills

Education

• Bachelors degree in Business Administration, Operations, or a related discipline.
• Postgraduate degree (MBA / PGDM) preferred.

Experience

• 5 - 7 years of experience in operations management, shared services, or business process management.
• Experience working with global teams or within a multinational corporate environment preferred.
• Real estate, property management, or service industry experience is an advantage