Mandarin Language Specialist Customer Support

As a Language Specialist Customer Support for our esteemed client, you will engage with customers through various channels such as chat, email, phone, and CRM. Your responsibilities will include: - Troubleshooting customer concerns and conducting root cause analysis - Owning and resolving customer issues with a solution-oriented approach - Working independently by leveraging tools and knowledge management - Maintaining high customer experience standards - Being knowledgeable across the client's entire portfolio of hardware, software, and services to ensure positive interactions with the client Qualifications required for this role include: - Fluency in Mandarin Language - At least 2 years of customer-facing experience in a contact center, operations, or voice process - Strong problem-solving and analytical skills - Computer literacy with proficiency in MS Excel (V-lookup, Pivot Tables, Formulas) - Flexibility to work on Saturdays and in a 24/5 support environment - Experience in Order Management, Supply Chain, or Quote to Cash (preferred) If you are excited about providing exceptional customer support in Mandarin and meet the qualifications mentioned above, we encourage you to apply for this position. Kindly submit your full name, email, phone, cover letter, and CV/Resume in either PDF, DOC, or DOCX format using the provided form. Location: Pune Experience: 4-8 years Work Mode: 5 days Work from Office Employment Type: 2 Month Contract By applying, you confirm that you have read and agree with the Fidel Softech Privacy and Cookies Policy regarding the storage and handling of the submitted data.,