Associate Director - SME LAP Standard Chartered India

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Business Performance Manager at Standard Chartered Bank, you will be responsible for achieving the Month-on-Month targets set forth in the Performance scorecard. Your role includes ensuring timely MIS with accurate data, completing the hiring of BDE within budgeted headcount, and driving the team to cross-sell multiple products to clients effectively. Additionally, you will focus on delivering exceptional Customer Experience, adhering to FCRMP, ABC, AML & CDD standards. It will be your responsibility to reduce TAT by minimizing errors, enhance process efficiencies, and maintain proper conduct with zero instances of mis-selling, sales complaints, or potential inappropriate sales. You will also contribute significantly to the Bank's CSR initiatives. Your key responsibilities will involve embedding principles of Sales Governance in the Sales Value chain by implementing sales policies & procedures, ensuring adherence to regulatory requirements, and partnering with the Training unit to train sales staff on CDD, AML, and customer data protection principles. Monitoring customer outcomes and completing mandatory e-learnings within set timelines are vital aspects of your role. In terms of Human Capital and People Management, you will develop a strong 2nd line, control attrition levels, and drive performance management with 100% NBO participation for FLIP. Moreover, you should display exemplary conduct in line with the Group's Values and Code of Conduct, ensuring compliance with all laws, regulations, and guidelines. The ideal candidate for this role possesses good interpersonal skills, customer orientation, banking knowledge, management information skills, and competitive awareness. Excellent communication, relationship-building abilities, quick grasp of new concepts, and a proactive approach to acquiring new customers are essential qualities. Coordinating customer events and executing aggressive sales call plans will be part of your responsibilities. Key Competencies required for this role include being action-oriented, collaborative, customer-focused, able to give clarity and guidance, managing ambiguity, developing talent, driving vision & purpose, nimble learning, making quality decisions, demonstrating courage, instilling trust, and having a strategic mindset. In conclusion, at Standard Chartered Bank, we offer a purpose-driven career with opportunities for growth and making a positive impact. We value diversity, inclusion, and continuous learning, providing comprehensive benefits and supportive wellbeing initiatives to our employees. If you are seeking a challenging yet rewarding role in a bank that values difference and promotes inclusion, we encourage you to join us on our mission to drive commerce and prosperity through unique diversity.,

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