Manager/Sr. Manager - Customer Relation(Collection)

As a Manager/Sr. Manager - Customer Relation (Collection) at the Corporate Office in Noida, your role will involve delivering CRM strategies to retain existing customers. You will handle customer queries through e-mails, calls, and direct interactions. It is essential to have knowledge of documents related to transfer, unit shifting, applicant addition & deletion, possessions, and registry. Your responsibilities will include ensuring complete Customer Relationship Management, building and maintaining data reports for customer-centered metrics, and evolving customer-centric processes for long-term relationships. You should be able to recommend industry-leading practices for inclusion in solutions and responses. **Key Responsibilities:** - Deliver CRM strategies to retain existing customers - Handle customer queries through e-mails, calls, and direct interactions - Have knowledge of documents related to transfer, unit shifting, applicant addition & deletion, possessions, and registry - Ensure complete Customer Relationship Management - Build and maintain data reports for customer-centered metrics - Evolve customer-centric processes for long-term relationships - Recommend industry-leading practices for inclusion in solutions and responses **Qualifications Required:** - Sound knowledge of customer relations in collections - Good working interpersonal and negotiation skills - Skilled in data analysis and presentation - Experience in Real Estate industry **Additional Details:** - Desired Key Skills: CRM, Real Estate, Customer Relationship Management, FARVISION, MS Office, Email etiquettes If you are interested in this exciting opportunity, please reach out to hr@prateekgroup.com before the deadline on 30/11/2025.,