Manager/Senior Manager IT Operations Management

Job Description

Experience: 8-15 years Job Summary: We are looking for a highly skilled Manager/Senior Manager IT Operations Management to oversee and enhance our IT infrastructure, service management, and operational efficiency. The ideal candidate will have strong expertise in IT operations, cloud platforms, cybersecurity, and IT governance, ensuring seamless IT service delivery and business continuity. Key Responsibilities: Lead IT operations, ensuring system availability, performance, and security. Manage IT infrastructure, networks, servers, and cloud environments. Oversee IT service management (ITSM) processes, including incident, change, and problem management. Implement and monitor cybersecurity frameworks and compliance standards . Manage IT vendors, contracts, and SLAs to optimize service delivery. Drive IT automation, monitoring, and performance optimization initiatives. Collaborate with cross-functional teams to align IT with business objectives . Handle IT audits, risk assessments, and compliance reporting. Required Skills & Qualifications: Bachelors/ Master s degree in IT, Computer Science, or related field. 8+ years of experience in IT operations, IT infrastructure, or service management . Expertise in ITSM tools (ManageEngine, Jira, etc.), cloud (AWS/Azure), and cybersecurity. Strong knowledge of IT governance (ITIL, COBIT) and compliance frameworks. Certifications such as ITIL,CCNP , or PRINCE2 are preferred. Excellent leadership, problem-solving, and stakeholder management skills.