Manager/Assistant Manager - Guest Relations

As a Guest Relations Manager at our company, your primary role will be to ensure exceptional guest experiences by providing a truly personal service to leave our guests satisfied every time they stay with us. Your day-to-day responsibilities will include: - Serving as the main point of contact for VIP Guests and ensuring all hotel departments are fully briefed on their requirements - Seeking verbal feedback from customers regularly and responding to all guest queries in a timely and efficient manner - Keeping close contact with guests for feedback, complaints, and compliments, and following up - Managing, recording, and resolving guest or customer complaints promptly - Keeping other operating departments informed of important guest relations matters, including Food and Beverage, Maintenance, Housekeeping, and Front Office To excel in this role, we are looking for the following qualifications from you: - Excellent verbal and written communication skills - Ability to deal with difficult interactions and work well under pressure - Managerial experience in a customer service function - Flexibility to respond to a variety of different work situations - A passion for delivering an exceptional level of guest service Additionally, we offer a competitive salary, a wide range of benefits, full uniform, impressive room discounts, and extensive training opportunities to support your success. At our company, we value your wellbeing both in and out of work, and we are committed to supporting your health, lifestyle, and workplace through our myWellbeing framework. Join our global family and make a difference in a collaborative environment. Even if you don't meet every requirement listed, we encourage you to hit the "Apply" button and start your journey with us today.,