Manager_ServiceNow Designer_Pune

About VOIS:

IS

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

IS

About VOIS India:

IS

Job Role:

Responsibilities

. ServiceNow Development: Strong development skills for ServiceNow applications, modules, and customizations.

. Service Portal: Hands-on experience on ServiceNow portal development and customisations along with Collaborate with functional and technical teams to design comprehensive portal, ensuring full coverage of ServiceNow features and functionalities.

. Integrations: Hands-on experience on complex third party integrations (both web services and plugin based) with ServiceNow platform

. CMDB and Asset Management Knowledge: Strong understanding of CMDB and Asset concepts

. Continuous Improvement: Continuously enhance and optimize ServiceNow platform with best practices to improve efficiency, coverage, and effectiveness of processes.

. Documentation: Create and maintain design documentation related to development results for future reference and compliance.

. Collaboration: Collaborate with ServiceNow developers, administrators, and business analysts to ensure a seamless testing process and facilitate communication between technical and non-technical teams.

. Quality Assurance: Ensure that ServiceNow configurations and customizations adhere to best practices, standards, and security protocols.

. Training and Knowledge Sharing: Provide training and knowledge sharing sessions to team members on ATF scripting and testing best practices.

. Stay Updated: Keep abreast of the latest developments in ServiceNow, integrations, and automation technologies to recommend and implement improvements in testing methodologies..

Qualifications (Must)

• Minimum 7 years of experience as a ServiceNow Developer/Administrator
• Advanced Knowledge of ServiceNow complex Integrations
• Advanced Knowledge of ServicePortal
• Advanced knowledge of software development lifecycle
• Good knowledge about different SCDL
• Critical thinker and problem-solving skills
• Experience of leading a team will be an advantage
• Good time-management skills
• Great interpersonal and communication skills

VOIS Equal Opportunity Employer Commitment: