Manager - wellness & spa

Job description:

Zaazen Wellness is a wellness studio offering thoughtfully designed group classes and personalized therapies to support physical, emotional, and mental well-being. We’re on a mission to create a welcoming space where every individual feels seen, supported, and inspired on their journey to better health.

Role Overview

We are looking for a warm, energetic, and organized Front Office cum sales manager to be the first point of contact for our clients and play a pivotal role in nurturing relationships, driving bookings, and ensuring smooth studio operations. This role blends hospitality, customer care, and sales—ideal for someone who thrives in people-first environments.

Key Responsibilities Customer Relations

• Greet all clients and visitors with warmth and professionalism
• Assist with inquiries about classes, therapies, packages, and schedules—in person, via phone, WhatsApp, or email
• Manage class bookings, cancellations, and waitlists using the studio’s software or booking system
• Build rapport with clients and maintain a regular follow-up system to ensure retention and satisfaction
• Handle client feedback and escalate issues to the Studio Manager when needed

Sales & Conversions

• Actively pitch and upsell class packages, therapy sessions, and studio promotions
• Convert walk-ins and trial clients into regulars through thoughtful conversations
• Track leads and maintain a conversion funnel/report for new inquiries
• Collaborate with the marketing team for client engagement campaigns and referrals

Front Desk & Operations

• Ensure the front desk and reception area are clean, organized, and aligned with the studio’s aesthetic
• Manage daily attendance, class rosters, and instructor schedules
• Handle cash and digital transactions; maintain daily sales and payment records

Coordinate with therapists, instructors, and cleaning staff to maintain studio flow

Requirements :

• Excellent communication and interpersonal skills
• Comfortable using booking systems, WhatsApp Business, Google Sheets, and POS platforms
• Organized, proactive, and able to multitask
• Passionate about wellness, healing, or holistic living (bonus!)

Application process :

Contact Akanksha 9871513330 only on WhatsApp text.

Eligibility : 3-5years of experience in front office, customer service, or sales roles (wellness, fitness, spa, or hospitality sectors preferred)

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person