Posted:2 weeks ago|
Platform:
On-site
Full Time
Ensure on-time resolution of emerging product concerns and receipt issues by coordinating with cross-functional teams.
Identify top contributing warranty concerns based on incidence, warranty cost, and labor cost.
Drive action plans by presenting insights in leadership review forums.
Handle warranty kitty monitoring and participate in budget and audit-related activities with Finance.
Ensure adherence to organizational policies across channel partners.
Review advance intimations, provide SDNs, and ensure timely release of Technical Service Bulletins.
Collaborate with Product Development and QA teams to improve product performance and reduce warranty exposure.
Work closely with internal and external teams to ensure effective coordination and support.
Prepare and present analytical reports and insights to leadership and cross-functional stakeholders.
Strong analytical, diagnostic, and problem-solving skills.
Hands-on experience with SAP, DMS, Teamcenter, and similar IT tools.
Excellent communication and team-handling capabilities.
Deep understanding of end-to-end warranty cycle and after-sales operations.
Experience in handling dealers and customers is essential.
High-impact role with exposure to global markets and cross-functional leadership.
Opportunity to influence product quality, customer satisfaction, and warranty cost performance.
Fast-paced, collaborative environment with room for innovation and strategic contributions.
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mumbai city
0.00013 - 0.00017 Lacs P.A.
mumbai city
0.00013 - 0.00017 Lacs P.A.
