Job
Description
As a member of our team at Palo Alto Networks, you will be contributing to our mission of being the cybersecurity partner of choice, protecting our digital way of life. Our vision entails creating a world where each day is safer and more secure than the one before. We are a company that thrives on challenging the status quo and disrupting traditional practices. We are seeking individuals who are passionate about shaping the future of cybersecurity through innovation and commitment. We take our mission seriously and are dedicated to protecting our customers. We believe that the diverse ideas and contributions of every team member drive our collective success. Our values, which were crowdsourced by employees, are at the core of everything we do - from fostering disruptive innovation and collaboration to upholding integrity and inclusivity in our work environment. In this role, you will play a crucial part in securing our clients" digital transactions and ensuring their continued trust and endorsement. Leading a technical support team, your responsibilities will include identifying and resolving complex issues within our clients" networks, managing critical problems through your team's support, and overseeing the daily operations to ensure customer needs are met and team goals are achieved. You will have the opportunity to lead a team of Technical Support Engineers, aligning their efforts with the company's objectives. Your role will involve providing mentorship, training, and direction to the team, setting goals in line with company objectives, and conducting annual reviews to support your direct reports in exceeding expectations. Additionally, you will collaborate with sales, customers, and partners to build positive relationships and ensure customer satisfaction. To excel in this role, you should have experience in leading technical support teams, at least three years of people management experience, and demonstrated leadership skills in managing escalations, prioritizing workloads, and delivering results under pressure. Knowledge of Network Security and Cloud Security Industry, cloud-based products, and enterprise support and service delivery is desirable. Joining our technical support team means being part of a critical function that supports our customers even after they have purchased our products. You will play a key role in implementing new products, resolving technical issues, and ensuring our clients receive top-notch customer support. We are dedicated to continuous improvement and staying ahead of evolving threats and technologies to accomplish our mission. At Palo Alto Networks, we value diversity and innovation. We believe in fostering a collaborative environment where diverse teams can innovate together to challenge the status quo in cybersecurity. We are committed to providing reasonable accommodations for individuals with disabilities and ensuring a supportive work environment for all employees.,
