Manager - Tech Consulting - FS - CNS - TC - Platforms

• Ensure system reliability, stability and performance by maintaining service-level objectives (SLOs) and minimizing downtime and incidents.
• Collaborate with internal teams to assess system health, stability and resilience, providing architectural and design recommendations for reliability.
• Lead incident management and post-incident reviews, diagnosing issues, deploying fixes and implementing preventive measures.
• Drive automation of operational tasks, including deployments, monitoring, scaling and system recovery, to improve efficiency and reduce manual intervention.
• Define and track key performance indicators (KPIs) such as availability, latency and error rates to optimize system performance and inform decision-making.
• Plan and execute chaos engineering experiments to test system resilience and coordinate performance testing for reliability improvements.
• Ensure alignment between service-level indicators (SLIs) and service-level objectives (SLOs) across the product family.
• Develop and maintain product-level runbooks for incident response, collaborating with SRE teams to ensure effective recovery processes.
• Provide leadership in tool selection and best practices for site reliability engineering (SRE), making final decisions on tools, libraries and standards.
• Work closely with development teams to improve software reliability, scalability and resilience by offering feedback on design and architecture.
• Lead troubleshooting and triage efforts during user-impacting incidents, ensuring swift resolution and minimal disruption.
• Participate in special projects and continuous improvement initiatives, supporting long-term reliability and scalability goals.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new technologies in the market
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Minimum 8 years of related experience, with at least 5 years in software development.
• Bachelors degree (B.E./B.Tech) in Computer Science or IT, or Bachelors in Computer Applications (BCA) from a recognized institution.
• Expertise in Site Reliability Engineering (SRE), DevOps, and system reliability, ensuring high availability and performance.
• Strong experience in mobile platform reliability (Android, iOS), including performance monitoring and optimization.
• Proficiency in observability and resiliency tools such as Splunk, Honeycomb, Datadog, Prometheus, or Grafana.
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization/orchestration tools like Kubernetes, Docker, ECS, or Fargate.
• Solid understanding of automation, Infrastructure-as-Code (IaC), and configuration management using Terraform, Ansible, or CloudFormation.
• Strong programming and scripting skills in Python, Go, Bash, or Java, with experience in automating operational tasks.
• Experience with CI/CD pipelines, deployment automation, and version control tools like GitHub, Bitbucket, Jenkins, or Bamboo.
• Deep knowledge of incident management, root cause analysis, and post-incident reviews, focusing on continuous improvement.

Ideally, youll also have

• Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
• Be highly flexible, adaptable, and creative.
• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

What working at EY offers

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, were using the finance products, expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.