Manager - T%26E

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Manager-T&E

In this role, you&rsquoll be performing of audits of expense reports in auditing tool.

Responsibilities

• 
  

  Identify and escalate critical incidents with a strong sense of urgency and ownership

• 
  

  Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

• 
  

  Use CONCUR skills to trouble-shoot configuration issues - (Preferable)

• 
  

  Collaborate with various cross-functional teams to resolve the issues

• 
  

  Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction

Qualifications we seek in you!

Minimum Qualification / skills

• 
  

  Graduate/Post Graduate degree

• 
  

  Familiarity with the Oversight tool and its features, such as real-time expense monitoring and AI-powered insights

• 
  

  Ability to work with data analytics tools to identify trends, risks, and non-compliance

• 
  

  Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.

• 
  

  Strong attention to detail to spot discrepancies, duplicate claims, or fraudulent activities

• 
  

  Developing strategies to enhance efficiency and prevent future issues

• 
  

  Awareness of industry-specific risks and regulatory requirements

Preferred Qualification / skills

• 
  

  Understanding of basic knowledge on processes around Travel and Expense process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW

• 
  

  Excellent communication skills over phone, email, and chat

• 
  

  Proactive problem solving, analytical mindset, and customer-centric approach

• 
  

  MS office tools like Excel, SNOW, and Outlook

• 
  

  Good team player

• 
  

  Flexible

• 
  

  Positive Attitude

• 
  

  Understands Travel and Expense process functionality and capabilities

Why join Genpact

• 
  

  Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• 
  

  Make an impact - Drive change for global enterprises and solve business challenges that matter

• 
  

  Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• 
  

  Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• 
  

  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.