Manager Service (E Surveillance)

Role & responsibilities

1. Installation & Commissioning of the Access Control System & CCTV System/fire Alarm System/Intrusion Alarm System/Door Panel Installation in the Client Site. Strategic planning of complete maintenance operations & ensuring smooth functioning of the site to achieve the set targets as per the quality standards.

2. Service/Maintenance Support as per Client requirement, Visit the Client site and understand the issue and resolve

3. Managing the Security Device installation and Maintenance part

4. Coordinate internal resources and third parties/vendors for the flawless execution of Projects and Services across PAN India to ensure all services are delivered on- time and within defined budgets.

5. Coordinate SLA creations and ensure team follows best practices and maintain SLAs.

6. Develop service improvement plans, monitor department issues and client complaints.

7. Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.

8. Develop a detailed service plan to monitor and track progress and ensure resource availability at all locations.

9. Track service performance, specifically to analyse the successful completion of short and long-term goals and documentation of all Project & Service Activities.

10. Managing team of Technical support and ensuring best possible technical solutions for client requirement.

Preferred candidate profile

• Broad technical understanding for service Level Management & Service Engineering.
• Business Analysis & Strategic Thinking.
• Understanding of E Surveillance industry.
• Excellent client-facing and internal communication skills.
• Bachelor's Degree (Technical) in appropriate field of study.
• Should have more than 6 years experience in project & Service Execution from the industry of digital securities.
• Should be ready for travel for the execution of services anywhere within India