Job
Description
A career within Data and Analytics services will provide you with the opportunity to help organizations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. Design and develop AIdriven chatbot solutions for internal and external stakeholders. Implement natural language understanding (NLU) and NLP algorithms to enhance chatbot accuracy. Integrate chatbots with APIs, databases, and enterprise systems. Train, test, and refine chatbot models to improve user experience. Work with UX/UI designers to create intuitive conversational flows. Monitor chatbot performance and optimize responses based on analytics. Collaborate with crossfunctional teams, including developers, data scientists, and business analysts. Optimize prompt engineering, retrievalaugmented generation (RAG), and finetuning strategies. Required Qualifications 7+ of experience in Chatbot, Voicebots, IVR, Conversational AI space. Proven experience developing chatbots using platforms like Kore.ai, Yellow.ai, Microsoft Bot Framework, Dialogflow, or Rasa. Strong programming skills in Python, JavaScript, or Node.js. Knowledge of API integrations (REST, GraphQL) and database management (SQL, NoSQL). Familiarity with cloud platforms like Azure, AWS or Google Cloud. Understanding of machine learning and AI concepts. Strong problemsolving and debugging skills. Excellent communication and teamwork abilities. Mandatory skill sets Chatbot, Voicebots, IVR, Conversational AI space, Kore.ai, Yellow.ai, Microsoft Bot Framework, Dialogflow, or Rasa, Python, JavaScript, or Node.js, REST, GraphQL, SQL, NoSQL, UX/UI. Preferred skill sets Understanding of machine learning and AI concepts
