Manager - Salesforce

We are seeking a skilled Salesforce Technical Manager with operational experience to lead the implementation and delivery of Salesforce solutions. The role requires a strong technical background, project management expertise, and the ability to drive operational efficiency across Salesforce projects.

Key Responsibilities:

• Lead end-to-end delivery of Salesforce projects, ensuring on-time, within-scope, and within-budget completion.
• Develop project plans, timelines, and resource allocations, and monitor progress.
• Provide technical guidance and leadership to development teams on Salesforce architecture, design, and implementation.
• Oversee vendor relationships, negotiate contracts, and manage performance of Salesforce vendors and third-party partners.
• Collaborate with business stakeholders to gather requirements, define project objectives, and communicate project status, risks, and issues.
• Identify opportunities for process automation and operational efficiency within Salesforce projects.
• Build and manage a high-performing team of Salesforce developers, administrators, and analysts, providing mentorship and growth opportunities.
• Implement quality control measures, conduct code reviews, and oversee testing activities.
• Identify and mitigate project risks, and develop contingency plans as needed.
• Facilitate change management to ensure successful adoption of Salesforce solutions.

Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 10+ years of Salesforce implementation and delivery experience, including at least 5 years in managerial or leadership roles.
• Strong technical expertise in Salesforce platform including Sales Cloud, Service Cloud, and custom development.
• Proven experience in Agile and Scrum project management methodologies.
• Operational experience overseeing Salesforce processes and identifying improvement opportunities.
• Salesforce certifications preferred: Salesforce Certified Administrator, Platform App Builder, Technical Architect.
• Experience with Salesforce Lightning Experience, Lightning Web Components (LWC), and DevOps/CI-CD practices.
• Familiarity with integration tools like MuleSoft or Informatica.

Behavioral Skills:

• Conflict Resolution, Creativity & Innovation, Decision Making, Planning, Presentation Skills, Risk-taking

Technical Skills:

• Agile Delivery, DevOps, Project Management, Reporting & Analysis, Software Development Life Cycle (SDLC), Workflow Management

Tools Knowledge:

• Microsoft Office Suite, JIRA, Confluence, Microsoft Project, Clarity