Manager - Sales / Customer Relationship Management

Job Description

Job Overview: CRM Specialist is an individual contributor role responsible for executing customer relationship management (CRM) initiatives to enhance customer engagement, satisfaction, and retention. This position plays a crucial part in supporting the organization's sales and customer service efforts. Key Responsibilities : Telecalling/CRM Activities : Perform telecalling or CRM activities based on established strategies and guidelines to engage customers effectively. Customer Interactions : Engage with customers via phone calls, emails, or other communication channels to provide information, gather feedback, and address inquiries. Data Management : Maintain and update customer databases, ensuring data accuracy, completeness, and compliance with data privacy regulations. Lead Nurturing : Support lead generation and lead nurturing efforts by following up with potential customers and providing relevant information. Customer Feedback : Collect and document customer feedback, complaints, and suggestions, forwarding them to the appropriate departments for resolution or improvement. Training and Development : Participate in training sessions and workshops to enhance telecalling or CRM skills and product knowledge. Technology Utilization : Utilize CRM software and telecalling tools effectively to manage customer interactions and maintain records. Reporting : Provide regular reports on telecalling or CRM activities, including call logs, conversion rates, and customer interactions. Compliance : Ensure that all telecalling or CRM activities adhere to relevant regulations, including data privacy and telemarketing guidelines. The Telecaller or CRM Specialist is a critical role in supporting customer engagement and satisfaction. This role requires a proactive and detail-oriented individual contributor who can effectively communicate with customers, manage data, and assist in achieving the organization's customer-centric goals.