Manager - Retail Store Operations

Job Description

Role Store Manager Job Level/ Designation Manager Function / Department Retail Location Job Purpose Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Key Result Areas/ Accountabilities Sales Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store Ensure and monitor quality of acquisition through the store Revenue -Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions RoI Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service Manage churn and achieve customer satisfaction for walk-in customers Store Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store Marketing Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines People Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance  Ensure that the HSW norms are adhered to Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems Experience 2 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Qualifications Must have technical / professional qualifications Essential : Graduation Desired : Full – time post - graduation in business management/MBA Show more Show less