Manager Quality

Job Description

Job Title: Manager Quality Job Description . Role and Key Responsibilities: Act as a primary POC between the QA teams and clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate and mentor a global team of Quality Analysts Drive consistency to ensure strong quality performance and alignment across all programs Deliver insights to continuously improve and deliver outstanding customer experience across the program. Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and communicate them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills. Educational Qualification: Graduation Disclaimer: - Location: IND Bangalore - Manyata Blk D4, 6th Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents