Manager - Program Management

Manager - Program Management

GBS program Management vertical support Program Manager s, by virtual Customer Focus Team member to support program Management activities e.g. Claims Management. Integrated Demand Management, Engineering Change Mgmt. & New product Introduction & Program Dashboard/ Metrics etc.

Here is a glimpse of what you ll do

This person will have to work across business and functions for program management and processing responsibilities. You will be responsible for managing a team of Program Managers and ensuring responsibilities are executed in a timely fashion, ensuring quality outcomes and performance, and continuously working with the Global Program teams. The candidate must be able to manage deliverable schedules, while ensuring that key responsibilities are met and that dependencies and implications are well understood. Attention to detail is a must for success

General Responsibilities

• Review operational metrics regularly with the management team and provide detailed understanding of business performance for the site
• Build strong working partnership with the client by regular and structured engagements on a daily basis to establish operational cohesion & effective foundation for future growth
• Establish & Manage Relationships / Engagement with the Clients. Acquire and maintain an in-depth working knowledge of the clients service requirements
• Managing and leading a team of Program Managers, coaching and mentoring the team to ensure performance objectives are met and building leadership across the team
• Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion
• Oversee the team to organize resources, sets goals and track performance on a day to day basis
• Identify and facilitate training needs based on organization Goal and Develop the functional expertise in the Team
• Review the training needs analysis for the team, design and implement Individual Development Plans
• Takes proactive steps to ensure that best practices are shared and implemented
• Drive continuous improvement through business process standardization and quality projects
• Conduct monthly one-one meetings with the team to identify issues and areas of improvement and drive individual development plans based on the analysis
• Manage Day to Day employee related issues by providing appropriate resolution
• Coach, Mentor and Motivate team with excellent people engagement

Here is some of what you ll need (required)

Bachelor s degree in Engineering or Science or Management or equivalent with a minimum of 12 years of overall experience, to include 4-5 years in a team management in previous role(s)

What you ll receive for the great work you provide:

• Health Insurance
• Paid Time Off