Manager, Product Development Engineering II

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and security alignment for application/platform stability, developing specific software/platform components, and conducting unit testing. You will also lead peer reviews of solution designs, investigate and resolve production incidents, manage prioritization of problems, incidents, and service requests, and lead production support activities. In this role, you are required to have a Bachelor's degree or diploma with a minimum of 15 years of education, along with at least 7 years of experience. Your technical skills should include an end-to-end understanding of contact center applications, working experience with Genesys, Conversational AI, NLP, Voice bots, Intelligent Virtual Agents, DevSecOps, CI/CD, IaC, MS Azure Cloud, Cloud Native Technologies, Application Design/Architecture, Database Development tools, Secure design and coding practices, automated testing, and application operations/monitoring. Additionally, you should possess skills in SAFe for Teams, SAFe Scrum Master Certification, collaboration, communication/presentation, Agile practices, collaboration tools, product/business/industry knowledge, and customer experience. MetLife, a globally recognized financial services company, is committed to creating a more confident future for colleagues, customers, communities, and the world. If you are inspired to be part of a transformative journey in financial services, join us at MetLife where it's #AllTogetherPossible.,